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  • Internet
  • Fiber to the Home
  • MyHome Wi-Fi
  • Computer Protection
  • Managed Wi-Fi

Internet Only Plans

Broadband Facts

Randolph Communications

1GIG/1GIG Residential

Fixed Broadband Consumer Disclosure

Monthly Price$137.95

Introductory RateMbrs - No; Non-Mbrs - 12 Mon.

Additional Charges & Terms

  • Provider Monthly Fees
  • MyHome Wi-Fi$4.99
  • Inside Wire Maintenance$2.95
  • One-Time Fees at Time of Purchase
  • Installation$90.00
  • Late Fee$2.00
  • Early Termination Fee - Members - $0; Non-Members - $99, plus $77.95 times months left in contract$0.00
  • Government TaxesVaries by Location

Discounts & Bundles

To view available billing discounts and pricing options for broadband service bundled with a phone, visit:

Click Here

Speeds Provided with Plan

  • Typical Download Speed 940 Mbps
  • Typical Upload Speed 940 Mbps
  • Typical Latency -12 ms

Data Included with Monthly PriceUnlimited

Network Management

Read Our Policy

Privacy

Read Our Policy

Customer Support

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

fcc.gov/consumer

Unique Plan Identifier: F0001951284RANDOLPH1CCBOL3

Broadband Facts

Randolph Communications

600/600Mbps - Residential

Fixed Broadband Consumer Disclosure

Monthly Price$97.95

Introductory RateMbrs - No; Non-Mbrs - 12 Mon.

Additional Charges & Terms

  • Provider Monthly Fees
  • MyHome Wi-Fi$4.99
  • Inside Wire Maintenance$2.95
  • One-Time Fees at Time of Purchase
  • Installation$90.00
  • Late Fee$2.00
  • Early Termination Fee - Members - $0; Non-Members - $99, plus $77.95 times months left in contract$0.00
  • Government TaxesVaries by Location

Discounts & Bundles

To view available billing discounts and pricing options for broadband service bundled with a phone, visit:

Click Here

Speeds Provided with Plan

  • Typical Download Speed600 Mbps
  • Typical Upload Speed600 Mbps
  • Typical Latency -12 ms

Data Included with Monthly PriceUnlimited

Network Management

Read Our Policy

Privacy

Read Our Policy

Customer Support

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

fcc.gov/consumer

Unique Plan Identifier: F0001951284RANDOLPH1CCBOL2

Broadband Facts

Randolph Communications

300/300Mbps - Residential

Fixed Broadband Consumer Disclosure

Monthly Price$77.95

Introductory RateMbrs - No; Non-Mbrs - 12 Mon.

Additional Charges & Terms

  • Provider Monthly Fees
  • MyHome Wi-Fi$4.99
  • Inside Wire Maintenance$2.95
  • One-Time Fees at Time of Purchase
  • Installation$90.00
  • Late Fee$2.00
  • Early Termination Fee - Members - $0; Non-Members - $99, plus $77.95 times months left in contract$0.00
  • Government TaxesVaries by Location

Discounts & Bundles

To view available billing discounts and pricing options for broadband service bundled with a phone, visit:

Click Here

Speeds Provided with Plan

  • Typical Download Speed300 Mbps
  • Typical Upload Speed300 Mbps
  • Typical Latency -12 ms

Data Included with Monthly PriceUnlimited

Network Management

Read Our Policy

Privacy

Read Our Policy

Customer Support

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

fcc.gov/consumer

Unique Plan Identifier: F0001951284RANDOLPH1CCBOL1

Internet & Voice Bundles

Enhanced Services

MyHome Wi-Fi

WI-FI is no longer an optional “EXTRA” for most homes and businesses. It has become a critical component of the connectivity. Just think about how many devices you are using in your home or business. Stop fighting with your wireless network and battling device connectivity. There are so many things that can interfere with your signal.

*Required with any Internet package.

Wi-Fi Router

Starting at

$4.99 /month

Outdoor Wi-Fi

Consider how many devices you use every day, both inside and outside your home. Instead of dealing with weak signals and connection issues, let us take care of it for you. We can ensure a strong, reliable Wi-Fi network throughout your entire home, including outdoor areas.

Wi-Fi Router

$9.99 /month

Benefits

  • No Data Caps.
  • No Shared Connections.
  • 24/7 Local Technical Support.
  • WIFI - Connect multiple computers to a single internet connection.
  • 10 FREE E-mail Accounts (10 GB each) Additional e-mail accounts are $2 each.
WHAT SPEED DO YOU NEED? Compare how different speeds complete various tasks. CHECK OUT OUR DEMO >>

Internet only plans do not require a phone line. Internet only plans require Inside Wire Maintenance and MyHome WI-FI. All internet bundles require MyHome WI-FI. The unlimited plan is for voice calls terminating within the continental U.S. (excludes Hawaii & Alaska) only. Calls not included in the Unlimited packages will be billed at tariff rates. Fiber does not keep your phone on when the power is out. A battery backup will supply power for a period of time. Additional battery back-ups are available for purchase. Additional base unit (8hr) is $110.94, Flex Battery (4hr) is $53.47/ea. Speeds listed are maximum attainable download and upload speeds and are best effort delivered through a wired connection to the customer premise. Actual speeds may vary depending upon a variety of factors, many of which are related to the environment at the customer premise and the customer owned devices connecting to the broadband service such as wireless, device capabilities, number of devices and interferences all impact internet speed connections.

Want Faster Internet Speeds? Then you need fiber!

While many communications providers brag about utilizing "fiber" in their networks, unless they provide it all the way to the home, they do not compare. Randolph Communications is providing High Speed fiber optics all the way to your home with Fiber Connect. Fiber to the home (FTTH), or Randolph Fiber, is the delivery of a communications signal over fiber optics to a home or business. This fiber will replace the existing copper infrastructure such as telephone wires and coax cable. Fiber to the home is a method of providing higher bandwidth to consumers and businesses, which enables more robust video, Internet and voice services.

Connecting homes directly to fiber optic cable enables large improvements in the bandwidth that can be provided to consumers. Current fiber optic technology can provide two-way transmission speeds of up to 1000 megabits per second. Further, as cable router and internet providers are struggling to squeeze increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”

Benefits

  • Faster Internet Speeds
  • Ability to Stream TV With No Buffering
  • Enhanced Voice Services
  • Secure & Reliable Connection
  • Increased Property Value
Check Availability

Stages of Fiber Installation

Stages of Fiber Installation

Our Fiber Story:

Randolph Communications Cooperative territory spans over seven counties, which means we serve 534.46 square miles of rural communities. Our goal has always been and continues to be providing the best customer service to our customers with the most advanced technology.

Some companies choose not to provide Fiber-to-the-Home (FTTH) to their customers. However, that is not the case at Randolph Communications. Your Cooperative believes in you having the best. Did you know that 16,007 addresses already have fiber by them at this time? We still have a ways to go so your patience is important.

To summarize our fiber plan, your Cooperative began constructing transport fiber in 1998. In 2011, we put the plow in high gear to really ramp up our FTTH efforts. To date, we have invested over $69 Million in our fiber plant. Will it take time to get to everyone? Yes. How soon will the Coop be 100% fiber fed? We are 94% complete. These remaining areas are completed using the following criteria: service issues, distance from a wire center (which impacts what speed you can get over copper) and if customers are willing to pay for additional advanced services. We know you need high-speed internet for your jobs, for your children’s school work, for medical needs, or even for entertainment purposes.

We are working very hard and are committed to having fiber throughout our territory. This is why our non-member areas like Spies, Chatham County, Sanford, Silk Hope and El Dorado are so important. The monthly revenues that come in from non-members support the fiber build within our Cooperative footprint. We would love to have 20 construction crews and be finished in two years, but that is not feasible.

Rural America deserves the same technological services that are available in metropolitan areas. Rural America cannot be left behind and your Coop is doing everything we can to bridge the digital divide in our areas.

FIBER OPTIC CABLE ADDITIONS: The chart below is based on the dollar amount that was spent on Fiber Optic Cable additions.

Our Fiber Story
GET READY FOR THE ULTIMATE WI-FI EXPERIENCE WITH
MyHome Wifi

WI-FI is no longer an optional "EXTRA" for most homes. It has become a critical component of the connectivity. Outdated wireless routers can lower your signal to drop or even slow down your connection speed. Just think about how many devices you are using in your home. Stop fighting with your wireless network and battling device connectivity.

Our new MyHome WI-FI Router will support higher internet speeds. It will give you better performance while using your many internet connected devices. You will get the best possible online experience on every device no matter where you are in your home.

Enjoy the benefits of MyHome Wi-Fi

Less WI-FI interferences:
WI-FI interferences can cause slower performance from your WI-FI network. Our routers are multi band to eliminate WI-FI interferences. 2.4GHz offers coverage at further distances. It should be used for low bandwidth activities like browsing the internet. 5GHz provides less coverage but it transmits data at faster speeds. It is best suited for high-bandwidth devices or activities like gaming and streaming TV.

Best for Gaming & Streaming:
These routers are built to handle higher bandwidths which are great for gaming and streaming.

Long Range Capability:
Do you have an outbuilding or a shop that would like WI-FI or a hardwired connection (or both), then as long as the power to outbuilding is fed from the home meter base we can plug in a Powerline Adapter and you will get access to your WI-FI connection.

Multiple Devices:
Our MyHome WI-FI can support multiple WI-FI devices at the same time.

*Required with all Internet packages. For best performance use a hardwired connection.

Myhome Wi-Fi

Gigaspire

CommandIQ App

TAKE CONTROL OF YOUR HOME WI-FI NETWORK FOR FREE

The CommandIQ® App allows you to manage the people, places and things that connect to your home Wi-Fi network if you have a Gigacenter or Gigaspire Router.

Click here to Learn More
CommandIQ App


CommandIQ App

Wireless Router

Wireless Router

Powerline Adapter AP

Powerline Adapter AP

Powerline Adapter

Powerline Adapter

MyHome WiFi

MyHome WI-FI $4.99/mo*

MyHome WI-FI Plus $8.99/mo*

 

Purchase Price MyHome WIFI $221.20/ea

Purchase Price MyHome WIFI Plus $379.40/ea

Additional Access Point $98.00/ea

Power Line Adapter Only $60.20/ea

Purchase Price Gigaspire** $221.20/ea

Purchase Price Gigaspire Plus** $334.60/ea

Additional Mesh Unit $113.40/ea

*Based on structure of home MyHome WI-FI will cover up to 2000 sq ft. MyHome WI-FI Plus will cover 2000 sq. ft. and up. ** Gigaspires are for fiber only.

Protect Your Computer

with ProtectIQ

Tech Home Protect combines the best security, backup and data management software available with 24|7 Support.

Tech Home is Technology Made Easy for you and your home. Tech Home is a complete home technology solution that makes it easy to setup, use, protect, and enjoy your networked devices... anytime, anywhere. With Protect and Support packages, you will be back in charge of your digital life, with the level of support you need at the price you want.

YOU HAVE THE LOCKS ON EVERY DOOR AND WINDOW. BUT NOT YOUR NETWORK?

When subscribed to Premium Wi-Fi and using the CommandIQ app, ProtectIQ proactively monitors network traffic coming into your home or business, automatically blocking anything that looks suspicious. This service runs 24/7 in the background blocking any unwanted sources of traffic, and giving you true peace of mind.



MALICIOUS WEBSITE PROTECTION

Monitor devices attempting to visit known websites that could be harmful to your home network and devices. ProtectIQ will automatically take action in the background by blocking all attempts to visit these websites and present you with a browser message indicating that the website is not available or that the connection was terminated.



ANTI-VIRUS AND ANTI-RANSOMWARE PACKET INSPECTION

ProtectIQ provides an active security monitoring service that uses a large database of known threats. By looking for the specific signatures of these threats in real time, ProtectIQ can terminate the transfer of data before a malicious payload is delivered to any vulnerable network devices. The database of threats is constantly growing as new threats emerge and the application’s database is kept up to date weekly in the cloud.
 



LOCK DOWN YOUR SMART HOME

Have smart devices around your home like an Amazon Alexa, Google Home or Ring security doorbell? ProtectIQ is the best way to ensure those devices are secure from hackers and online intruders at the source – your home Wi-Fi network.



SECURITY ALERTS

For each of its network security features, ProtectIQ sends notifications to you whenever a security issue is triggered. Alerts will include details about the device that was attacked, where the attack came from, and when the attack occurred.
 



Previous Email Scams To Be Aware Of: 

Email provides us a convenient and powerful communications tool. Unfortunately, it also provides scammers and other malicious individuals an easy means for luring potential victims. The scams they attempt run from bogus business opportunities to phishing schemes using a combination of email and bogus web sites to trick victims into divulging sensitive information. To protect yourself from these scams, you should understand what they are, what they look like, how they work, and what you can do to avoid them.

Here are some previous scams:

  • If you have received an email that looks like it comes from us and states "Hello User,Our record indicates that you recently made a request to shut down your email. And this request will be processed shortly. If this request was made accidentally and you have no knowledge of it, you are advised to cancel the request now by clicking Stop Account Shutdown." This is a SCAM.
  • If you have received an email that looks like it comes from us and states "Your email account has almost exceeded its limit and that they may not be able to send or receive messages at any time from now on. It is asking them to “click” on the link and renew their account." This is a SCAM.
  • Police Warn of New 'Line-Trapping Technology' Being Used to Scam People Over the Phone: A new piece of sophisticated technology is being used by fraudsters to scam unsuspecting people over the phone. Police said a woman in the York Region received a call earlier this month and was told by the scammers she had been a victim of identity theft. Police said the woman was directed to call police and confirm the information. The victim called authorities and believed she had spoken to an officer. Through the investigation it was revealed that the suspects used new line-trapping technology to remain connected to her phone line when she tried to call police. The technology used by the scammers reconnected her phone line to them instead of the authorities. Police said the woman lost a quantity of cash and the suspects obtained her personal information. Police are reminding citizens to be cautious with any calls or e-mails seeking personal information. "If a situation feels suspicious, trust your instincts," police said in a news release on Thursday. "If you wish to confirm a call you receive do so on a delayed time line. Evidence suggests that the line-trapping technology being utilized has a time limit of several minutes." Police said to call on another line if you are suspicious of being hacked.
  • Phone Scam claiming to be paypal: If you receive a call from 786-408-1679 stating they are from paypal, it is a scam.
  • COVID-19 Scams: Criminals are opportunists. They will often capitalize on major news events to create scams to take advantage of unsuspecting consumers. The ongoing coronavirus pandemic is a perfect example. The fear evoked by the coronavirus creates the perfect opportunity for criminals to prey upon individuals with phishing, social engineering scams and more.
  • Phone scams: If you receive a call from 1-877-376-3470 claiming to be Amazon and asking you to log into your computer so they could issue them a refund on a package they could not ship.

To learn more, visit information provided by the World Health Organization and the U.S. Secret Service.

Email Scam:

  • If you receive an email from RTMC with no subject line, saying "This email is to confirm our recent service change. To increase the level of security for our customers' email accounts, RTMC mail is implementing a new email password policy for protection. Please log in to HERE for an update. Upgrade will be effective when next you log in." This is a SCAM, DO NOT CLICK THE LINK.
  • An email that appears as if it is coming from rtmc.net IT asking for your address {customer email address} confirm your ownership {date} & {time} and then to click link with your email address. This is a SCAM, DO NOT CLICK THE LINK.
  • If you received an email from RTMC with the Subject Line: Past Invoice, saying "Attached please find the ACH transfer form. Please let me know if you have any questions. A printer friendly attachment is now included with each email. Click on the attachment to open or save the printer version of your report. Thank you, Billing." This is a SCAM.
  • If you received an email from RTMC with the Subject Line: Your Product will expire soon, saying "Your Product(s) username@rtmc.net. Has been set to close on 12/22/2020. We're sorry to see you go. If you change your mind and want to keep using this products, just sign in between now and 12/22/2020 to reopen it. Log on to Maintenance portal to cancel request. Your Mailbox will be restored to it's normal functional settings." This is a SCAM, DO NOT CLICK THE LINK.

Affordable Connectivity Program

Randolph Communications has been notified by the Federal Communications Commission (FCC) that funding for the program is expected to run out by the end of April 2024, meaning April bills may be the last ACP credit issued.

As a result, the FCC began taking steps to wind down the program. During the wind down process, the FCC established February 7, 2024, as the last day that new ACP enrollments will stop. This includes any paperwork that must be submitted to our company to be enrolled.

If you are already enrolled in ACP and receiving the monthly internet discount before February 8, 2024, you will continue to receive your ACP benefit until ACP funds run out. After ACP ends, the $30 credit you are receiving towards your internet service will be removed and you will be responsible for any remaining charges on your internet service.

You can contact our Customer Care at 336-879-5684 if you have any questions, or you can reach out to the ACP Support Center at 877-384-2575, or visit https://www.fcc.gov/acp and https://affordableconnectivity.gov/ for more information.

This federal program provides a discount of up to $30 on the internet bills for households that meet certain income eligibility requirements.

A household is eligible for the Affordable Connectivity Program if one member of the household:

  • Has an income that is at or below 200% of the federal poverty guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year, 2020-2021, or 2021-2022;
  • Received a Federal Pell Grant during the current award year;
  • Meets the eligibility criteria for a participating provider's existing low-income program.

There is a limit of one benefit per household per month.

For more information please visit https://www.fcc.gov/acp.

Affordable Connectivity Program FAQ

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.

Can more than one person in a household qualify?

The Affordable Connectivity Program is limited to one monthly service discount per household. A household defined as any individual or group of individuals who are living together at the same address and share income and expenses—roommates are a household, a family living together are a household.

Who receives the funds?

As the provider, Randolph Communications will receive the funds directly from Emergency Broadband Benefit program.

Can I apply for the ACP if I have a past due balance?

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. The ACP does not apply to the past due balance, it will cover $30 of the current month's bill.

Will eligibility be determined through the National Verifier?

Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier.

If I already receive Lifeline benefits will I automatically receive the ACP?

Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.

Can I sign up for the ACP if I am already a customer or if I was a customer in the past?

Yes. The benefit is available to eligible new, prior, or existing RC customers. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.

Can I receive both the Lifeline discount and the ACP discount?

Yes. Eligible customers can receive both the Lifeline discount and the ACP discount. Eligible customers can combine both the Lifeline and ACP benefits to the same qualifying service or separately to a Lifeline service and an ACP service. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.

Can I collect a credit that is more than my current service cost?

No. The ACP credit can be up to $30 per month; but, it cannot be more than the price of the broadband plan. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.

May not be available in all areas.

Managed Wi-Fi

If your home has areas where you experience a poor WI-FI connection or no connection at all, the problem isn't with your internet service, it is your WI-FI network.

Our Managed WI-FI service is your answer to the challenges of connections in farms, retail store, office buildings, restaurants, and more. We will provide you with optimum connectivity and reliability throughout any business space. For as low as $8.99/month you get:

  • High Quality Router
  • Readings of WI-FI signal strength before and after router installation.
  • Convenient remote support to assist with any trouble resolution.

Managed Wi-Fi Services

Access Per Unit $4.99/mo

Account Management $4.99/mo*

 

Purchase Price $143.99/ea*

Installation $90.00/hr

Minimum 2-year commitment required. Service continues on a month-to-month basis after initial term. Large homes and other situations may require additional access points. *One account management is required per home or business.

Managed Wi-Fi

Benefits of Managed Wi-Fi

Predictable Wireless Performance

By allowing us to manage your network we can troubleshoot more efficiently, quickly manage system traffic and map out networks.

Worry Free Installation:

Our Technicians will install and optimize your wireless network, ensuring that your router and access points are placed in an area which will give you the most effective connection to your wireless devices.

Ease Of Deployment And Scalability:

Access points are easy to install and can be placed through out your home or business.

Cloud Based Management:

Your wireless network is at our fingertips with our cloud based management portal. This gives our technicians real-time data on your router, access points and connected devices.

Local Service And Support:

Get help when you need it with our 24/7 technical support.

Extended Range And Coverage:

This flexible infrastructure can grow as the needs of your family or business grows. Need additional coverage? No problem. We can easily add additional WI-FI Access Points for a low monthly fee.

The technician's did an excellent job.

Melissa Cooper

The technician was very professional and friendly. He did a wonderful job.

Barbara Brady

WE LOVE IT!!!! We are getting the fastest internet speeds ever and our phone service no longer has a “hum” on the line when we talk to people!!! IT’S AMAZING!!! My husband Roderick was so impressed with the Tech that came out last Thursday to install the service and port our phone service away from Brightspeed. We are so excited to be new customers with you all!!! Thank you so much for this opportunity…It’s been a long time coming for us and it is so worth it!!!!

Katherine and Roderick Parker

We have been with Randolph Communications since 1993. They have been with us through every move with only changing our number once. Our home was one of the first homes with fiber optic cable in 2007. RC has been quick to reply and troubleshoot any issues. Their teams are knowledgeable, courteous and professional! Thanks for all you do to make working from home go smoothly!!!

Stacey Armstrong Ferguson

We have had Randolph communications for as long as I can remember. You have the quickest response time; you walk me through every step of the way when I have an issue at home and are quick to send someone out when needed. Your staff are always so kind and the workers who come out always so nice and respectful! We are so grateful for Randolph Communications and all you do for our rural community

Kathryn Auman Gillispie

We have always had Randolph Telephone since I was a young girl. Being that half our family lived in another state it let us be able to communicate with them since we couldn’t go visit them as often as would like to.

Penny Chriscoe

I really like Randolph communications. You’re the best

Phyllis Hill Leiber

We moved to Asheboro about 27 years ago, have been with Randolph for a lot of that time. In 2006 we moved to a home out of their district. We were with a different provider who was nothing but headache and trouble. In 2021 we moved again and we were extremely happy that the home we chose was back in their district. They are always quick and willing to help until a problem is resolved. All workers are polite and considerate! The best in Randolph County!

Jo White

We have been with Randolph Communications for over 46 years and have never had a problem that they weren’t quick to fix.

Tami Kiser Reeder

Randolph Communications has provided us with the fastest internet and has the most personable service of any company. When I have called to get help with my elderly mother’s phones or internet, we have been treated with top notch service. They are there for us, not how much money they can make off of us.

Holly Cox Dunn

Love Randolph Communications!

Nickie Williamson Teal

We have been with Randolph Communications for 51 years!!! We actually have two accounts.. one for our house and one for our farm... Thanks for the great service. We depend on you!!

Pat Kiser

Randolph Communication has always given us great service and quick assistance when it was needed!

Paula Kiser Faulkner

We are so thankful for Randolph Communications! They are so easy to work with and willing to go above and beyond to assist with any problem we have ever had (which we have never had many problems). We have heard so many horror stories from friends with other internet providers and we are incredibly thankful for the service we receive!

Megan Wright

Y’all are amazing! Great staff! Super helpful if I have questions but I have had your service for going on 12 years now and haven’t had any issues! Fast fiber! Can’t wait to sign up for your services at my work place when you come down Zoo Parkway! We are ready! Thanks again for being the best in the area and anywhere as far as I’m concerned!!

Maria Lassiter

Randolph Communication is great and ready to help when needed. And the staff at the office are friendly and know how to help when there is a problem. Thank you!!

Wanda Brady

We have been with Randolph Communications for 28 years and have always received great and friendly service both from the folks in the office and the technicians who have come out to our home. Thank you for all you do.

Laura Needham Roberts

My family has had Randolph Communications as long as I can remember. We have always had great service and they are quick to fix any issues that may arise.

Stephanie Reeder Spencer

Randolph communication is the best they are quick when you call them

Tammy Moore

We have had Randolph Communications since 1995 , great reliable service! Thank you for looking after your customers!!

Sharon Vest Lambert

Randolph Communication provides us with exceptional customer service anytime it is needed and excellent internet service! From the days of RTMC landline phones to fast and reliable internet now - Randolph Communication continues to provide local service satisfaction!

Tara Lawson Burgess

Great service & quick response if we have a problem

Stephanie Garner Saunders

Great internet

Kathy Surratt Hall

Randolph communications is the best around! So thankful for their service. Always friendly and solve problems quickly!

Leslie Brewer LaPlume

Randolph Communications has the best service for internet, fast and reliable. I always hear horror stories of other companies and I’m always just always thankful I have them! They are always very nice and helpful when you call in. ❤️ Congratulations on 70 years!

Tiffany Luck

After 22 years of tolerating diminishing service quality from Brightspeed and it's most recent predecessor, Centurylink, we have finally gotten static free telephone and high speed internet from Randolph Communications. We were pleased when we saw the contractors installing the fiber optic cable, but we had no idea how good the service would be! From our first call to sign up as customers, we knew times had changed; our call was answered on the fourth ring, and a REAL LIVE HUMAN BEING, who spoke English, took our call. I am not kidding you, I know it's hard to believe in this day and time, but we were NOT put on hold and forced to listen to mind numbing music for 30 minutes with interrupted announcements that our call was very important and would be answered by the next available operator. We talked to real people and set up our service in minutes. The next surprise was when it came time for the service to installed. The TECHNICIANS CAME ON THE DAY THEY WERE SUPPOSED TO, and THEY WERE ON TIME! They were courteous, well groomed, gentlemen who went out of their way to get our service installed just the way it would serve us best. They did not track dirt into the house, they closed doors behind themselves, cleaned up shavings off the floor and turned off lights when they were finished. As a final note, the cost for static-free phone service, and internet that is 10 times faster is less than we were paying before. In addition, all the wiring is buried, so service will not fail after every thunderstorm. I know that everyone reading this will think it is a work of fiction, but all you need to do to validate it is to call them. If you are not in their service area, perhaps you should move.

Jim Dalton

I'm also impressed with Randolph Communication's customer service. I've never had to wait more than a few minutes to speak to a representative, and they've always been helpful and knowledgeable. Nobody even comes close in this regard. There are no words to describe how happy I am with Randolph Communication. It's the best internet service I've ever had, and now my biggest wish is that everyone in Chatham County could have this as an option so they don’t have to deal with anyone else.

Mike Peluso -Instructor - Central Carolina Community College

Couldn’t be happier with our fiber. Incredibly reliable service. I love that you actually get somebody local if you have to call for any reason. Lightning knocked out our service twice and both times we were up and running in a few hours, one of those days being a Sunday. Always top notch service from customer service to the technicians.

RJ

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