Set Up
In less than one minute set up your whole system
Get the latest high-speed internet
GET READY FOR THE ULTIMATE WI-FI EXPERIENCE WITH
WI-FI is no longer an optional "EXTRA" for most homes. It has become a critical component of the connectivity. Outdated wireless routers can lower your signal to drop or even slow down your connection speed. Just think about how many devices you are using in your home. Stop fighting with your wireless network and battling device connectivity.
Our new MyHome WI-FI Router will support higher internet speeds. It will give you better performance while using your many internet connected devices. You will get the best possible online experience on every device no matter where you are in your home.
Enjoy the benefits of MyHome Wi-Fi
Less WI-FI interferences:
WI-FI interferences can cause slower performance from your WI-FI network. Our routers are multi band to eliminate WI-FI interferences. 2.4GHz offers coverage at further distances. It should be used for low bandwidth activities like browsing the internet. 5GHz provides less coverage but it transmits data at faster speeds. It is best suited for high-bandwidth devices or activities like gaming and streaming TV.
Best for Gaming & Streaming:
These routers are built to handle higher bandwidths which are great for gaming and streaming.
Long Range Capability:
Do you have an outbuilding or a shop that would like WI-FI or a hardwired connection (or both), then as long as the power to outbuilding is fed from the home meter base we can plug in a Powerline Adapter and you will get access to your WI-FI connection.
Multiple Devices:
Our MyHome WI-FI can support multiple WI-FI devices at the same time.
*Required with all Internet packages. For best performance use a hardwired connection.
Gigaspire
Commandiq App
TAKE CONTROL OF YOUR HOME WI-FI NETWORK FOR FREE
The CommandIQ® App allows you to manage the people, places and things that connect to your home Wi-Fi network if you have a Gigacenter or Gigaspire Router.
CommandIQ App
Wireless Router
Powerline Adapter AP
Powerline Adapter
MyHome WiFi
MyHome WI-FI $4.99/mo*
MyHome WI-FI Plus $8.99/mo*
Purchase Price MyHome WIFI $221.20/ea
Purchase Price MyHome WIFI Plus $379.40/ea
Additional Access Point $98.00/ea
Power Line Adapter Only $60.20/ea
Purchase Price Gigaspire** $221.20/ea
Purchase Price Gigaspire Plus** $334.60/ea
Additional Mesh Unit $113.40/ea
*Based on structure of home MyHome WI-FI will cover up to 2000 sq ft. MyHome WI-FI Plus will cover 2000 sq. ft. and up. ** Gigaspires are for fiber only.
YOUR HOME WI-FI DESERVES THE ULTIMATE APP
CommandIQ
Connect
The freedom to link your whole home and smart devices
Secure
Get real-time updates on your network security
Protect
Set up Parental Controls and regulate the web with ease
Enable
Create a guest network – connect your friends and family with a simple tap
Analyze
Manage guest access and network speeds
You're In Control
Enable a guest Wi-Fi network, manage network access, use basic parental controls, and enjoy secure protection from malware and viruses. All from the CommandIQ App.
Peace of Mind
Enjoy a stress-free experience with Wi-Fi installed, supported, and managed by Randolph Communications. Updates. Assistance. Support. Equipment replacement. That’s reliability you can count on.
Goodbye Dead Spots
Say goodbye to what you thought you knew about connectivity. Say goodbye to interference, dead spots, and low bandwidth, too. With our advanced Wi-Fi system, your experience is sensational everywhere in the house. It’s the newest technology and the best performance.
Where You Need It
Set yourself up with the ultimate Wi-Fi experience in your shop, barn, she shed or man cave – or those pockets of dead-zones inside your home. We’ll provide the coverage you need, where you need it, with a Premium Wi-Fi wireless range extender (additional fees apply).
Features Included:
- ✔ Total Home Wi-Fi Coverage
- ✔ Free Installation of router, if picked up at office. (Standard $92.50 if delivered and set up in home.)
- ✔ Remote control for your network (CommandIQ app)
- ✔ Personal Network Ninja: Fight Viruses, Malware, & Unwanted Visitors
- ✔ Extra Set of Eyes: Advance Parental Controls, Set Time Limits, Content Control, & Device Prioritization
- ✔ 24/7 Support Line
- ✔ Reset primary SSID or password for Wi-Fi
- ✔ Run bandwidth tests to monitor network performance
- ✔ View and assign connected devices to profiles, places, and/or priority networks
- ✔ Create guest, work-from-home or custom wireless networks
- ✔ Add new devices to the network quickly and easy through the app’s WPS feature
- ✔ Set parental controls
- ✔ View advanced security options
- ✔ Add a secondary admin
- ✔ Multiple language App support
- ✔ Filter devices by person or place
- ✔ Extra layer of network protection
- ✔ Block viruses, malware, and malicious websites
- ✔ Anti-virus and anti-ransomware packet inspection
- ✔ Lock down your smart home and device
- ✔ Security alerts
- ✔ Additional virus alert information
- ✔ Advanced control of online experience
- ✔ Expanded alerts for parents
- ✔ Set online time limits
- ✔ Block or time access to specific content, applications, and websites
- ✔ View device usage information
Enhanced Parental Controls with ExperienceIQ
You set the boundaries. We help you keep them.
Enhanced Parental Controls let you manage screen time, content, and access — all from your CommandIQ App.
Network Security with ProtectIQ
You have the locks on every door and window. But not your network?
As hackers and malware become increasingly more sophisticated, your network requires an equally innovative solution. Network Security helps you keep a lock on your network — and alerts you when any unwanted visitors try to enter.
Bundle ExperienceIQ & ProtectIQ to your Randolph Communications internet today for only $9.95/mo.
Or Call: 336-879-5684
The CommandIQ app along with ExperienceIQ and ProtectIQ requires the use of a MyHome Wi-Fi Router (Gigaspire). The CommandIQ app is included with the MyHome Wi-Fi router lease. The ProctectIQ is $5.95/mo and the ExperienceIQ is $5.95. You can bundle both services for $9.95/mo for an even better value. Randolph Communications will retain ownership of all devices installed on premise and will be responsible for warranty and replacement of devices due to normal router wear and tear, act of God and/or malfunction. Router malfunction resulting from negligence, water damage, abuse or accident on the part of the customer is not covered. In that event, the customer will need to pay current retail price for the damaged modem/router and normal hourly rate and trip charges will apply. Repair or replacement of inside premise wiring that is not directly connected to the Broadband router (unless subscribed to the Inside Wire Maintenance) is not covered. Improper self-installation of the router including, but not limited to, improper connections to and/or from the router, incorrect configuration of the router and/or connected device and/or any other like actions on the part of the service subscriber that results in the need for an onsite service call. In such cases, the customer will be charged normal hourly rate and trip charges. Upon disconnect of broadband service, customer agrees to return device within 30 days or customer will be charged retail rate of equipment.
ExperienceIQ
Enhanced Parental Controls
YOU SET THE BOUNDARIES. WE HELP YOU KEEP THEM.
When subscribed to Premium Wi-Fi and using the CommandIQ app, Enhanced Parental Control with ExperienceIQ allows you to create a profile for each member of the household and then associate specific devices with it. Once the profiles are created, you’ll be able to take various protective actions from the convenience of the CommandIQ app. These include pausing the internet connection for individual devices, blocking and filtering content and applications, and scheduling specific times of day during which internet and application usage is limited or blocked for individual users.
CREATE AND ENFORCE ONLINE RULES
Protect your children from inappropriate or harmful content. Create profiles for family members and their specific devices. Then take protective actions from the CommandIQ app. Pause the Internet connection for individual devices, block and filter content and apps, and schedule times when internet is limited or blocked for individual users.
CONTENT FILTERING
Ensure the online safety for your children and other family members by restricting access to inappropriate content for individual users based on numerous preset categories, such as pornography and nudity, violence, P2P file sharing, online shopping, social networks, and many more. You can also block access to specific websites or applications for some or all users.
TIME LIMITS AND RESTRICTIONS
Schedule times during which children are prevented from accessing the internet at all or during which individual applications cannot be used. For example, access to social media apps like Snapchat and Instagram could be blocked during the evening when children are doing their homework, and internet access could be completely blocked after 10:00 pm and then unblocked at 7:00 am. Set limitations and restrictions for each user and each device associated with that user.
USAGE REPORTING
Get a view of the approximate time each user spends on different applications, so you can better understand your children’s online activities. Per-user usage reports are available on a daily, weekly or monthly basis. For example, a parent could view how many hours each of their children spent on TikTok, Instagram, YouTube and more, during the past week.
Add ExperienceIQ to your Randolph Communications internet today for only $5.95/mo.
Or Call: 336-879-5684
ProtectIQ
Network Security
YOU HAVE THE LOCKS ON EVERY DOOR AND WINDOW. BUT NOT YOUR NETWORK?
When subscribed to Premium Wi-Fi and using the CommandIQ app, ProtectIQ proactively monitors network traffic coming into your home or business, automatically blocking anything that looks suspicious. This service runs 24/7 in the background blocking any unwanted sources of traffic, and giving you true peace of mind.
MALICIOUS WEBSITE PROTECTION
Monitor devices attempting to visit known websites that could be harmful to your home network and devices. ProtectIQ will automatically take action in the background by blocking all attempts to visit these websites and present you with a browser message indicating that the website is not available or that the connection was terminated.
ANTI-VIRUS AND ANTI-RANSOMWARE PACKET INSPECTION
ProtectIQ provides an active security monitoring service that uses a large database of known threats. By looking for the specific signatures of these threats in real time, ProtectIQ can terminate the transfer of data before a malicious payload is delivered to any vulnerable network devices. The database of threats is constantly growing as new threats emerge and the application’s database is kept up to date weekly in the cloud.
LOCK DOWN YOUR SMART HOME
Have smart devices around your home like an Amazon Alexa, Google Home or Ring security doorbell? ProtectIQ is the best way to ensure those devices are secure from hackers and online intruders at the source – your home Wi-Fi network.
SECURITY ALERTS
For each of its network security features, ProtectIQ sends notifications to you whenever a security issue is triggered. Alerts will include details about the device that was attacked, where the attack came from, and when the attack occurred.
Add ProtectIQ to your Randolph Communications internet today for only $5.95/mo.
Or Call: 336-879-5684
GETTING STARTED WITH THE COMMANDIQ APP
Check network usage, create profiles, block certain content, and more! Click the Quick Start Guide button below to view the instructions on how to install your CommandIQ app. Below you will also find videos about different Command IQ experiences.
The technician's did an excellent job.
Melissa Cooper
The technician was very professional and friendly. He did a wonderful job.
Barbara Brady
WE LOVE IT!!!! We are getting the fastest internet speeds ever and our phone service no longer has a “hum” on the line when we talk to people!!! IT’S AMAZING!!! My husband Roderick was so impressed with the Tech that came out last Thursday to install the service and port our phone service away from Brightspeed. We are so excited to be new customers with you all!!! Thank you so much for this opportunity…It’s been a long time coming for us and it is so worth it!!!!
Katherine and Roderick Parker
We have been with Randolph Communications since 1993. They have been with us through every move with only changing our number once. Our home was one of the first homes with fiber optic cable in 2007. RC has been quick to reply and troubleshoot any issues. Their teams are knowledgeable, courteous and professional! Thanks for all you do to make working from home go smoothly!!!
Stacey Armstrong Ferguson
We have had Randolph communications for as long as I can remember. You have the quickest response time; you walk me through every step of the way when I have an issue at home and are quick to send someone out when needed. Your staff are always so kind and the workers who come out always so nice and respectful! We are so grateful for Randolph Communications and all you do for our rural community
Kathryn Auman Gillispie
We have always had Randolph Telephone since I was a young girl. Being that half our family lived in another state it let us be able to communicate with them since we couldn’t go visit them as often as would like to.
Penny Chriscoe
I really like Randolph communications. You’re the best
Phyllis Hill Leiber
We moved to Asheboro about 27 years ago, have been with Randolph for a lot of that time. In 2006 we moved to a home out of their district. We were with a different provider who was nothing but headache and trouble. In 2021 we moved again and we were extremely happy that the home we chose was back in their district. They are always quick and willing to help until a problem is resolved. All workers are polite and considerate! The best in Randolph County!
Jo White
We have been with Randolph Communications for over 46 years and have never had a problem that they weren’t quick to fix.
Tami Kiser Reeder
Randolph Communications has provided us with the fastest internet and has the most personable service of any company. When I have called to get help with my elderly mother’s phones or internet, we have been treated with top notch service. They are there for us, not how much money they can make off of us.
Holly Cox Dunn
Love Randolph Communications!
Nickie Williamson Teal
We have been with Randolph Communications for 51 years!!! We actually have two accounts.. one for our house and one for our farm... Thanks for the great service. We depend on you!!
Pat Kiser
Randolph Communication has always given us great service and quick assistance when it was needed!
Paula Kiser Faulkner
We are so thankful for Randolph Communications! They are so easy to work with and willing to go above and beyond to assist with any problem we have ever had (which we have never had many problems). We have heard so many horror stories from friends with other internet providers and we are incredibly thankful for the service we receive!
Megan Wright
Y’all are amazing! Great staff! Super helpful if I have questions but I have had your service for going on 12 years now and haven’t had any issues! Fast fiber! Can’t wait to sign up for your services at my work place when you come down Zoo Parkway! We are ready! Thanks again for being the best in the area and anywhere as far as I’m concerned!!
Maria Lassiter
Randolph Communication is great and ready to help when needed. And the staff at the office are friendly and know how to help when there is a problem. Thank you!!
Wanda Brady
We have been with Randolph Communications for 28 years and have always received great and friendly service both from the folks in the office and the technicians who have come out to our home. Thank you for all you do.
Laura Needham Roberts
My family has had Randolph Communications as long as I can remember. We have always had great service and they are quick to fix any issues that may arise.
Stephanie Reeder Spencer
Randolph communication is the best they are quick when you call them
Tammy Moore
We have had Randolph Communications since 1995 , great reliable service! Thank you for looking after your customers!!
Sharon Vest Lambert
Randolph Communication provides us with exceptional customer service anytime it is needed and excellent internet service! From the days of RTMC landline phones to fast and reliable internet now - Randolph Communication continues to provide local service satisfaction!
Tara Lawson Burgess
Great service & quick response if we have a problem
Stephanie Garner Saunders
Great internet
Kathy Surratt Hall
Randolph communications is the best around! So thankful for their service. Always friendly and solve problems quickly!
Leslie Brewer LaPlume
Randolph Communications has the best service for internet, fast and reliable. I always hear horror stories of other companies and I’m always just always thankful I have them! They are always very nice and helpful when you call in. ❤️ Congratulations on 70 years!
Tiffany Luck
After 22 years of tolerating diminishing service quality from Brightspeed and it's most recent predecessor, Centurylink, we have finally gotten static free telephone and high speed internet from Randolph Communications.
We were pleased when we saw the contractors installing the fiber optic cable, but we had no idea how good the service would be! From our first call to sign up as customers, we knew times had changed; our call was answered on the fourth ring, and a REAL LIVE HUMAN BEING, who spoke English, took our call.
I am not kidding you, I know it's hard to believe in this day and time, but we were NOT put on hold and forced to listen to mind numbing music for 30 minutes with interrupted announcements that our call was very important and would be answered by the next available operator.
We talked to real people and set up our service in minutes. The next surprise was when it came time for the service to installed. The TECHNICIANS CAME ON THE DAY THEY WERE SUPPOSED TO, and THEY WERE ON TIME! They were courteous, well groomed, gentlemen who went out of their way to get our service installed just the way it would serve us best.
They did not track dirt into the house, they closed doors behind themselves, cleaned up shavings off the floor and turned off lights when they were finished.
As a final note, the cost for static-free phone service, and internet that is 10 times faster is less than we were paying before. In addition, all the wiring is buried, so service will not fail after every thunderstorm.
I know that everyone reading this will think it is a work of fiction, but all you need to do to validate it is to call them. If you are not in their service area, perhaps you should move.
Jim Dalton
I'm also impressed with Randolph Communication's customer service. I've never had to wait more than a few minutes to speak to a representative, and they've always been helpful and knowledgeable. Nobody even comes close in this regard.
There are no words to describe how happy I am with Randolph Communication. It's the best internet service I've ever had, and now my biggest wish is that everyone in Chatham County could have this as an option so they don’t have to deal with anyone else.
Mike Peluso -Instructor - Central Carolina Community College
Couldn’t be happier with our fiber. Incredibly reliable service. I love that you actually get somebody local if you have to call for any reason. Lightning knocked out our service twice and both times we were up and running in a few hours, one of those days being a Sunday. Always top notch service from customer service to the technicians.
RJ