Phone Features

Randolph Communications offers a variety of calling features designed to turn your phone into a more effective monitoring tool and to meet your unique communications needs. For each calling feature you choose, a separate charge will be added to your bill each month.

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Automatic Callback (Repeat Dialing)

Save time dialing busy numbers over and over. Your phone rings you as soon as the called line is free; answer the callback to connect. This feature is available as an unlimited monthly feature. On a “per use” basis.

Automatic Callback can check as many as 31 busy lines at once for you. To know which call is being completed, you must subscribe to Caller ID service.

This feature does not work on toll free and 900 numbers, outside the specified service area, or on lines where Call Forward and some other call services have been activated. The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

TO ACTIVATE AUTOMATIC CALLBACK

  1. When you hear a busy signal, hang up or depress the “switch hook” for at least two seconds.
  2. Lift the handset and listen for a normal dial tone. Press *66.
  3. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
  4. A special callback ring alerts you if the line becomes free (some phones ring normally).
  5. At the callback, lift the handset to complete the call.

TO CANCEL YOUR CALLBACK REQUEST

  1. Press the “switch hook” and release. Listen for a special dial tone.
    If you’ve already hung up, lift the handset and listen for a normal dial tone.
  2. Press *86.
  3. Listen for the confirmation tone or announcement.
  4. Hang up.

Anonymous Call Rejection

Reject calls from callers who block their Caller ID information so their calls don’t even ring on your line.

TO ACTIVATE ANONYMOUS CALL REJECTION

  • Lift the handset and listen for the dial tone.
    Press *77.
  • Listen for a confirmation tone or announcement.
  • Hang up.

TO DEACTIVATE ANONYMOUS CALL REJECTION

  • Press *87.
  • Listen for a confirmation tone or announcement.
  • Hang up.

Notes:
Callers who have blocked the display of their name and/or number will hear an announcement that you do not accept anonymous calls and they should remove blocking and call again. All other calls will ring through as usual.

Will not work with calls originating from an area or long distance carrier where this feature is not provided or from 800, 844, 855, 866, 877, 888, or 900 prefix numbers and some cellular numbers.

Auto Attendant

Automated Attendant quickly directs callers to the information, department, or specific person they desire to speak to and minimizes the employee time spent on the phone. Automated Attendant can be customized to fit into most business situations.

Advantages:

  • Front line answering system, where callers are directed to departments or specific people first, and then a person answers the call.
  • Automated services can be automatically turned on after hours.

Features:

  • Time of Day Routing
  • Unlimited Menu Levels
  • Time and Greeting Specific
  • Time Out Selection

Automated Attendant can be configured to include dial-by-extension, dial-by-name, call transfer, voicemail and much more.

Feature

Initial Announcement – $20/mo

Additional Attendant – $10/each/mo

Call Return *69

Easily redial the number of the last person to call you, even if you didn’t answer. This feature is available as an unlimited monthly feature and on a “per use” basis.

The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. This feature does not work on toll free and 900 numbers, outside the specified service area, or on lines where Call Forward and some other call services have been activated.

TO ACTIVATE CALL RETURN

  1. Lift the handset and listen for normal dial tone.
  2. If you were already on phone and ignored a call waiting tone, press and quickly release the “switch hook.”
  3. Press *69. After you dial the code, a recorded voice will give you the phone number of the call you missed and ask if you want to use the Automatic Recall feature. Just follow the voice instructions. Your call will go through like a normal call.

TO CANCEL CALL RETURN

  1. Lift the handset and listen for normal dial tone.
  2. Press *89.
  3. Listen for the confirmation tone, then hang up.

IF THE LINE IS BUSY:

  • Hang up.
  • Your phone will keep trying the line for up to 30 minutes.
  • A special callback ring alerts you if the line becomes free. (Some phones ring normally).
  • At the callback, lift the handset to complete the call.

CALL FORWARD BUSY

Whenever you are on the phone, your callers can talk with someone else or leave a message.

The Call Forward Busy feature cannot be used in a permanent arrangement to a number located at the same premises. Dial the number exactly as if you are calling directly. Or if you have Speed Calling, you may dial one of your codes. If applicable, toll charges will be billed to the feature subscriber’s number.

TO ACTIVATE CALL FORWARD BUSY

  • Lift the handset and listen for the dial tone.
  • Press *90.
  • Listen for the dial tone.
  • Dial the number where you want your calls forwarded.
  • When the phone is answered, your Call Forward Busy is in effect. If the line is busy, or there is no answer, hang up.
  • Within two minutes, repeat the steps above. You’ll hear a confirmation tone to let you know your Call Forward Busy is now working.

TO CANCEL CALL FORWARD BUSY

  • Lift the handset and listen for the dial tone.
  • Press *91.
  • Listen for the confirmation tone, then hang up.

TO CHANGE THE “FORWARD TO” NUMBER

  • Deactivate Call Forward Busy.
  • Repeat the steps above to activate Call Forward Busy, entering the new “forward to” number.

CALL FORWARD NO ANSWER

Whenever you can’t answer, forward your calls to someone who can. Easily change the forwarding number, and choose how many times your phone should ring before calls are forwarded.

Dial the number exactly as if you are calling directly. Or if you have Speed Calling, you may dial one of your codes. This feature cannot be used if you subscribe to Voicemail. If applicable, toll charges will be billed to the feature subscriber’s number.

TO ACTIVATE CALL FORWARD NO ANSWER

  1. Lift the handset and listen for the dial tone.
  2. Press *92.
  3. Listen for the dial tone.
  4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forward No Answer is in effect. If the line is busy, or there is no answer, hang up.
  6. Within two minutes, repeat the steps above. You’ll hear a confirmation tone to let you know your Call Forward No Answer is now working.

TO CANCEL CALL FORWARD NO ANSWER

  1. Lift the handset and listen for the dial tone.
  2. Press *93.
  3. Listen for the confirmation tone, then hang up.

TO CHANGE THE “FORWARD TO” NUMBER

  1. Deactivate Call Forward No Answer.
  2. Repeat the steps above to activate Call Forward No Answer, entering the new “forward to” number.

CALL FORWARD ALL CALLS

Program your telephone line so your calls ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

Dial the number exactly as if you are calling directly. For a local number, dial the 10-digit number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes. If applicable, toll charges will be billed to the feature subscriber’s number.

TO ACTIVATE CALL FORWARD ALL CALLS

  1. Lift the handset and listen for the dial tone.
  2. Press *72.
  3. Listen for the dial tone.
  4. Dial the number where you want your calls forwarded.
  5. When the phone is answered, your Call Forward is in effect. If the line is busy, or there is no answer, hang up.
  6. Within two minutes, repeat the steps above. You’ll hear a confirmation tone to let you know your Call Forward is now working.

TO CANCEL CALL FORWARD ALL CALLS

  1. Lift the handset and listen for the dial tone on the line that is forwarded.
  2. Press *73.
  3. Listen for the confirmation tone, then hang up. Your Call Forward is now “off,” and calls will ring normally on your phone.

TO CHANGE THE “FORWARD TO” NUMBER

  1. Deactivate Call Forward All Calls.
  2. Repeat the steps above to activate Call Forward All Calls, entering the new “forward to” number.

CALL FORWARD REMOTE ACCESS

Activate and deactivate call forwarding from a location other than the phone subscribed to the call forwarding service.

TO ACCESS YOUR TELEPHONE’S CALL FORWARD SERVICE REMOTELY:

  1. Lift the handset of any touch-tone phone and listen for the dial tone.
  2. Dial the Call Forward access number provided by your telephone company.
  3. After the line rings, listen for the special dial tone.
  4. Dial your ten-digit home or business telephone number that has Call Forward.
  5. Dial your Personal Identification Number (PIN).
  6. Listen for the special dial tone. Dial *72 to activate the service.
  7. Then dial the number you wish the calls to be forwarded. When you hear 2 beeps that means call forwarding is activated.

TO DEACTIVATE:

  1. Call the access number provided
  2. When you hear the ring back tone, dial 10-digit telephone number that is subscribed to the call forwarding service and your Personal Identification Number (PIN).
  3. When you hear the special tone, dial *73 to deactivate the service and stop forwarding calls.

The service is a “learning” telemarketer call screening service that blocks telemarketers and “learns” who your friends are. Essentially, all calls are screened before your telephone even rings. Callers will hear an announcement ” the number you have reached does not accept calls from Telemarketers. If you are a Telemarketer please add this number to the do not call list and hang up now. If you are not a Telemarketer please press 1. If the caller presses 1, the service will remember their phone number so the next time they call you they will not hear message. The service effectively screens telemarketers, because they should not press the 1 to connect. If an unwanted caller does go through, you can add them to your blocked list so they cannot call again. to add the last caller’s number to your Blocked list, simply hang up after that call and dial *95.

Dial *96, then 7…
Press 1 – To add a number to your Blocked list
Press 2 – To remove a number from your Blocked list
Press 3 – To remove All numbers from your Block list
Press 4 – To add a number to your Allowed list
Press 5 – To add the last caller to your blocked list
Press 6 – To turn the Terminating Call Manager Feature OFF
Press 7 – To administrator other call manager features option
Press * – To repeat menu options

CALL WAITING

Use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

TO ANSWER A WAITING CALL

  1. When you’re on the phone, a special tone tells you a second call is waiting.
  2. Simply press and quickly release the “switch hook” on your telephone. Your first caller is placed on hold, while you are connected with the second caller.
  3. If you choose not to answer the incoming call you will hear a special tone to remind you of the waiting call.

TO ALTERNATE BETWEEN CALLERS

  1. Simply press and quickly release the “switch hook” (twice if you also subscribe to Three-Way Calling). While you talk with one caller, the other will be placed on hold automatically. Each conversation remains private.

TO END EITHER CALL

  1. Hang up while on the call you wish to terminate.
  2. Your phone will ring.
  3. When you answer, you will be reconnected with the remaining caller.

TO DEACTIVATE CALL WAITING BEFORE MAKING A CALL

  1. Lift the handset and listen for the dial tone.
  2. Press *70.
  3. Listen for the confirmation tone.
  4. Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
  5. After you hang up, Call Waiting reactivates.

TO DEACTIVATE CALL WAITING DURING A CALL

  1. Press and release the “switch hook.”
  2. Press *70.
  3. Listen for the confirmation tone. You will be reconnected to your call.
  4. After you hang up, Call Waiting reactivates.

Note:
You must have Three-Way Calling to deactivate Call Waiting during a call. The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

Always know who is calling with Caller ID Number Only.

Calling Name ID and Calling Number ID features may not be available in all areas. Subscription to Calling Name/Number ID requires the lease or purchase of a display telephone or add-on display unit. If the letter “P” or “Private” appears on your screen the caller may have blocked the display of their name/number before placing the call. If “unknown name,” “unknown number,” “out of area,” or “0” appears, the caller is in an area that does not support Calling Name or Number services.

CALLER ID BLOCKING

Caller ID Blocking allows you to prevent the transmission of your phone number on outgoing calls. This feature will prevent your phone number from being displayed on Caller ID equipment or announced to customers who subscribe to Call Return.

Caller ID Blocking – Per Call allows you to prevent the transmission on your telephone number on an as needed basis. All subscribers are automatically assigned Caller ID Blocking Per Call.

Caller ID Blocking – Per Line allows you to prevent the transmission of your telephone number on a continuous basis. With this feature the display of your telephone number is automatically prevented each time you make call. Your number will be shown as “Private” or “Anonymous” on Caller ID display devices. You may turn off this feature on an as-needed basis to allow delivery of your telephone number for a particular call. To order Caller ID Blocking Per Line, you must contact our Customer Care Center.

TO BLOCK SENDING YOUR CALLER ID INFORMATION PER CALL

* Do not use if you have Blocking Per Line.

  1. Lift the handset and listen for the dial tone.
  2. Press *67 (On a rotary phone, dial 1167).
  3. Dial the number you are calling.
  4. The person you have called will not be able to see your name or number displayed on their telephone (or Caller ID device) display screen.

TO CANCEL CALLER ID BLOCKING PER LINE

  1. Lift the handset and listen for the dial tone.
  2. Press *82 (On a rotary phone, dial 1182).
  3. Listen for dial tone. Place the call. When you hang up, Caller ID Blocking- Per Line will be automatically restored to your line.

CALLER ID (NAME AND/OR #)

When you receive a call, the name and number [or number only] of the person calling you is shown on your Caller ID display screen. (Anonymous Call Rejection is included with this feature. See feature description on how to activate ACR). You must have a Caller ID-capable phone or box for this service to work.

HOW TO USE CALLER ID

When you receive a call, wait until your telephone completes the first ringing signal.

The name and telephone number [or number only] of the person calling you will appear on your display screen. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Calling Name ID and Calling Number ID features may not be available in all areas. Subscription to Calling Name/Number ID requires the lease or purchase of a display telephone or add-on display unit. If the letter “P” or “Private” appears on your screen the caller may have blocked the display of their name/number before placing the call. If “unknown name,” “unknown number,” “out of area,” or “0” appears, the caller is in an area that does not support Calling Name or Number services.

While you are on an existing telephone call and a call waiting signal arrives, this feature allows you to view the calling party’s name and directory number on a Caller ID display unit hooked up to your telephone.

You can then decide whether to interrupt your current conversation or not take the incoming call.

Calling Name ID and Calling Number ID features may not be available in all areas. Subscription to Calling Name/Number ID requires the lease or purchase of a display telephone or add-on display unit. If the letter “P” or “Private” appears on your screen the caller may have blocked the display of their name/number before placing the call. If “unknown name,” “unknown number,” “out of area,” or “0” appears, the caller is in an area that does not support Calling Name or Number services.

TRACE (CUSTOMER ORIGINATED)

When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company. Per use charges will result when using this feature.

The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

HOW TO ORIGINATE A TRACE

  1. When you get a nuisance call, press and quickly release the “switch hook.” Listen for a special dial tone.
  2. If you have already hung up, just lift the handset again and listen for a normal dial tone.
  3. Press *57. After you dial *57, you’ll hear an announcement that the call can be traced. Follow the voice instructions and enter the additional code. Listen for a confirmation announcement that the last call has been traced.
  4. Hang up.
  5. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities upon receipt of a subpoena. You must contact RC within two business days providing the date and time of the trace.

Notes:

For each successful trace, there is a charge.

You must contact law enforcement to pursue this Call Trace request.

Dial 411 to locate a local or national telephone number, published listing, name, or address anywhere in the United States. To obtain a phone number, you need to know the city, state, and the listed name. You do not need to know the area code. The system will prompt you to provide this information as it searches for the listing. Additional charges will apply if operator is needed to connect the call.

DISTINCTIVE RING (CALL SELECTOR)

Make a list of special numbers, and your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you will hear a special Call Waiting tone.

ACTIVATE DISTINCTIVE RING

  1. Lift the handset and listen for the dial tone.
  2. Press *61.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

TO ADD THE LAST CALLER TO YOUR LIST

  1. Press #01#.

TO HEAR THE PHONE NUMBERS ON YOUR LIST

  1. Dial 1. After the list is read, voice instructions will follow. You can store up to 31 numbers on your list.

TO REMOVE A NUMBER FROM YOUR LIST

  1. Press *.
  2. Follow the voice instructions.

TO HEAR INSTRUCTIONS AGAIN

  1. Dial 0.

Note:
You may press 1, 0, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forward, and similar services.

If you would like your phone number listed under two different names, you can get an Extra Listing.

Your phone number will not be listed in the phone directory.

Notify Plus
Connect to people all at once! Turn your landline phone into a powerful automated messaging service! With Notify Plus, you can send text messages, emails with attached audio files and deliver recorded messages to landline and wireless phones.

Who Can Use Notify?
Anyone. Churches, Civic Groups, Coaches, Doctors/Dentists, Schools, Retail Stores, Town Halls, Police and Fire Departments, Veterinarians, Tax Services and Public Utilities. The list goes on and on. Basically, anyone who can create a database or who has a database of customer phone numbers, cell numbers or e-mail addresses can benefit from this service.

How Do You Notify Your Group?
You can notify your group by phone, text or e-mail. You can schedule your calls, texts or e-mails to go out when you want to. Send them out instantly or schedule a specific time.

Why Use Notify?
Save time. Save money. Stay Connected. Whatever your purpose, Notify can help! Use this service for:

  • Meeting Notifications
  • Prayer Lists
  • Weather Cancellations
  • Payment Notifications
  • Appointment Reminders
  • Practice Reminders
  • Expiration Notices
  • Prescription Renewals
  • Product Recalls
  • Scheduled Maintenance Reminders
  • Survey your customers to improve your business

How Many can be Informed?
Keep any size group informed from 1 person up to 2,500. You choose the plan that best fits your need.

Is Notify Easy to Use?
Yes. To schedule a notification all you need is a computer. You can access the user-friendly web portal (24/7) and send a complete message to your list within five minutes. You can schedule a notification at home, in the office or on vacation. It’s that easy.

How much does Notify cost?
We have three plans to choose from whether you are a residential or business customer- Value, Select or Pro.

Already have Notify but need help?
To Record Message: Dial 336-879-9243 and follow the prompts.

To Access the web portal: Go to notify.rtmc.net. Enter in your username and password. Click on “Notify” on the left side of the screen. Follow these simple steps:

  1. Complete your Phone Book. You can enter in your phone book entries on-line or import them into the web portal via a .csv file.
  2. Make sure you see your announcement under the Announcements tab. If you do not then you will need to re-record your announcement. It is important to note that if you record your announcement while you are still logged into the web portal your announcement will not appear. You will need to log out and then log back in.
  3. Set up your “Job” under the Jobs tab. Click “add” at the bottom of Jobs menu and then begin setting up your job. Once you click “schedule” then your job is live.
  4. For additional questions please contact Jennifer Strider at 336.879.7960.

Allows you to have a second telephone number added to an existing telephone line. Each number will have a unique ring. The Personal Ring feature also delivers unique Call Waiting tones if you have the Call Waiting feature.

HOW TO USE

  1. Listen to the ringing or tone pattern.
  2. Main Number – One long ring.
  3. Second Number (Personal Ring) – Two short rings.
  4. Answer appropriately.

Notes:
Customer has a choice of listing or not listing the Personal Ring number in the phone directory. Contact a Customer Care Center for rates.

If you subscribe to Call Forwarding, then calls to your main number, as well as calls to your Personal Ring number, will be forwarded unless your Personal Ring number has been preprogrammed in our switch to not allow forwarding.

If you subscribe to Call Waiting, then the same unique ringing tones will apply if an incoming call is to the Personal Ring number.

Allows you to have a second telephone number added to an existing telephone line. Each number will have a unique ring. The Personal Ring feature also delivers unique Call Waiting tones if you have the Call Waiting feature.

HOW TO USE

  1. Listen to the ringing or tone pattern.
  2. Main Number – One long ring.
  3. Second Number (Personal Ring) – Two short rings.
  4. Answer appropriately.

Notes:
Customer has a choice of listing or not listing the Personal Ring number in the phone directory. Contact a Customer Care Center for rates.

If you subscribe to Call Forwarding, then calls to your main number, as well as calls to your Personal Ring number, will be forwarded unless your Personal Ring number has been preprogrammed in our switch to not allow forwarding.

If you subscribe to Call Waiting, then the same unique ringing tones will apply if an incoming call is to the Personal Ring number.

SELECTIVE CALL ACCEPTANCE
Program your phone to accept only calls from a list. When activated, your phone will only ring when called by members of your list. All others will hear an announcement that you are not accepting calls at this time.

TO ACTIVATE SELECTIVE CALL ACCEPTANCE

  1. Lift the handset and listen for the dial tone.
  2. Press *64.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

TO ADD THE LAST CALLER TO YOUR LIST

  1. Press #01#.

TO HEAR THE PHONE NUMBERS ON YOUR LIST

  1. Dial 1. After the list is read, voice instructions will follow. You can store up to 31 numbers on your list.

TO REMOVE A NUMBER FROM YOUR LIST

  1. Press *.
  2. Follow the voice instructions.

TO HEAR INSTRUCTIONS AGAIN

  1. Dial 0.

Note:
You may press 1, 0, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Rejection, Selective Call Forward , and similar services.

SELECTIVE CALL FORWARD (PREFERRED CALL FORWARD)
Decide which callers should be forwarded to another number. Program your phone to forward only calls from a list of numbers you create. All others will ring at your phone as usual.

TO ACTIVATE SELECTIVE CALL FORWARD

  1. Lift the handset and listen for the dial tone.
  2. Press *63.
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

TO ADD THE LAST CALLER TO YOUR FORWARD LIST

  1. Press #01#.

TO ENTER YOUR “FORWARD TO” NUMBER

  1. The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward to” number.
  2. If the current number is correct, dial 1.
  3. If you wish to change the current “forward to” number, dial 0 and follow the voice instructions.
  4. To hear the phone numbers on your list, Dial 1. After the list is read, voice instructions will follow. You can store up to 31 phone numbers on your forward list.

TO REMOVE A NUMBER FROM YOUR LIST

  1. Press *.
  2. Follow the voice instructions.

TO HEAR INSTRUCTIONS AGAIN

  1. Dial 0.

Note:
You may press 1, 0, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Acceptance, Selective Call Rejection, and similar services. This service can work with Call Forward All Calls. Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your Call Forward All Calls number. If applicable, toll charges will be billed to the feature subscriber’s number.

SELECTIVE CALL REJECTION (CALL BLOCK)
Program your phone to reject calls from any calling number you place in the rejection list. When your service is turned “on,” any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual.

TO ACTIVATE SELECTIVE CALL REJECTION

  1. Lift the handset and listen for the dial tone.
  2. Press *60.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

TO ADD THE LAST CALLER TO YOUR REJECTION LIST

  1. Press #01#.

TO HEAR THE PHONE NUMBERS ON YOUR LIST

  1. Dial 1.
  2. After the list is read, voice instructions will follow.

TO REMOVE A NUMBER FROM YOUR LIST

  1. Press *.
  2. Follow the voice instructions.

TO HEAR INSTRUCTIONS AGAIN

  1. Dial 0.

Note:
You will not be notified when or how many calls have been rejected. You may press 1, 0, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Acceptance, Selective Call Forward , and similar services.

With Speed Dial, you can set up one-digit dialing to call frequently dialed phone numbers.

To program Speed Dial, press *74, enter the 10-digit number (1+ area code + phone number) that you want to add to your speed dial and wait for the confirmation tone.

To use Speed Dial, press the chosen digit (from 2 to 9) followed by the # sign. The system will dial the telephone number that corresponds to the pre-programmed digit.

With Speed Dial, you can set up two-digit dialing to call frequently dialed phone numbers.

To program Speed Dial, press *75, enter the 10-digit number (1+ area code + phone number) that you want to add to your speed dial and wait for the confirmation tone.

To use Speed Dial, press the chosen digit (from 20 to 49) followed by the # sign. The system will dial the telephone number that corresponds to the pre-programmed digit.

THREE WAY CALLING
When you are talking with one party, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues. This feature is available as an unlimited monthly feature and on a “per use” basis.

TO ADD A THIRD PERSON TO THE CALL

  1. Press and quickly release the “switch hook” to place the first person on hold.
  2. Listen for the dial tone.
  3. Dial the third person’s phone number. (If you have Speed Calling, you may dial one of your codes instead).
  4. When the third person answers, you can talk privately before making it a three-way conversation.
  5. To make the three-way connection, press and quickly release the “switch hook.” You can now talk with both parties at the same time.

TO CANCEL THE THREE-WAY CONNECTION

  1. If the third person did not answer or you wish to disconnect them, press and quickly release the “switch hook” (twice if you also subscribe to Call Waiting). You will be reconnected to the person holding.
  2. If either of the other parties hangs up, you can continue talking with the remaining party.

TO END THE CALL COMPLETELY

  1. Simply hang up.

The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

USER TRANSFER 3 WAY CALLING
When you receive a call or are talking with someone, you can forward to a third person with user transfer three-way calling, which is different from plain three-way calling.

TO TRANSFER THE CALL

  1. Press and quickly release the “switch hook” to place the first caller on hold.
  2. Listen for the dial tone.
  3. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead).
  4. Hand up and the call is transferred.

This features allows you to block all long distance calls from being made.

VOICE MAIL
Never worry about missing a call again. Callers can leave messages for you when you are on a call or away from your phone.

UNLIKE ANSWERING MACHINES:

  1. Voice mail handles multiple calls simultaneously.
  2. Works when the power is off.
  3. Allows you to check messages from any touch tone telephone.
  4. Out dial notification of messages to a pager or another number is available.
  5. Forwarding voice messages automatically to your email is available.

Call Forward Busy and Call Forward No Answer features are required for Voice Mail to work. Out dial notification is not available to numbers that are long distance from the serving exchange.

Basic Voicemail Features:

Sub-mailboxes2
# of Messages21
Message Length (Minutes)2
Total Storage (Minutes)21
E-Mail DeliveryNo
Pager/Phone NotifyNo
Call ReturnYes
Transfer to Another #No
Report Last Date ListenedNo
New Message Saved (Days)15
Saved Messages Retained (Days)30

ACCESS YOUR VOICEMAIL

  1. Dial 336-879-MAIL(6245) or 336-622-MAIL(6245).
  2. If prompted, enter your PIN and then #.

FROM A DIFFERENT PHONE

  1. Dial 336-879-MAIL or 336-622-MAIL.
  2. Enter in 10-digit telephone number, enter your PIN.

HOW TO RECORD YOUR GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. Listen to the recording explaining that you must record a group greeting.
  3. Wait until the end of the recording, then press * to administer the group greeting.
  4. Enter your password and then #.
  5. Press 4 to record your group greeting.
  6. Record your greeting. When finished recording, press #. For example, (You have reached the Doe residence. To leave a message for John, press 1. To leave a message for Jane, press 2.)
  7. Press 2 to keep your greeting.

CHANGE AN EXISTING GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. When prompted to enter your mailbox ID, press * to administer the group greeting.
  3. Enter your password and then #.
  4. Press 4 to record your group greeting.
  5. Record your greeting. When finished recording, press #.
  6. Press 2 to keep your greeting.

RECORD YOUR SUB-MAILBOX GREETING

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 4 to record your greeting.
  5. Record your greeting and then press #.
  6. Press 2 to keep your greeting.

CHANGE YOUR SUB-MAILBOX PASSWORD

  1. Access your voice mailbox
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and then press #.
  5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES FROM YOUR SUB-MAILBOX

  1. Access your voice mailbox. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement (You have x new messages and x saved messages.)
  2. Press 1 to listen to new messages.
  3. Press 2 to listen to saved messages.

VOICE MAIL
Never worry about missing a call again. Callers can leave messages for you when you are on a call or away from your phone.

UNLIKE ANSWERING MACHINES:

  1. Voice mail handles multiple calls simultaneously.
  2. Works when the power is off.
  3. Allows you to check messages from any touch tone telephone.
  4. Out dial notification of messages to a pager or another number is available.
  5. Forwarding voice messages automatically to your email is available.

Call Forward Busy and Call Forward No Answer features are required for Voice Mail to work. Out dial notification is not available to numbers that are long distance from the serving exchange.

Value Voicemail Features:

Sub-mailboxes4
# of Messages26
Message Length (Minutes)3
Total Storage (Minutes)26
E-Mail DeliveryYes
Pager/Phone NotifyYes
Call ReturnYes
Transfer to Another #Yes
Report Last Date ListenedYes
New Message Saved (Days)15
Saved Messages Retained (Days)30

ACCESS YOUR VOICEMAIL

  1. Dial 336-879-MAIL(6245) or 336-622-MAIL(6245).
  2. If prompted, enter your PIN and then #.

FROM A DIFFERENT PHONE

  1. Dial 336-879-MAIL or 336-622-MAIL.
  2. Enter in 10-digit telephone number, enter your PIN.

HOW TO RECORD YOUR GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. Listen to the recording explaining that you must record a group greeting.
  3. Wait until the end of the recording, then press * to administer the group greeting.
  4. Enter your password and then #.
  5. Press 4 to record your group greeting.
  6. Record your greeting. When finished recording, press #. For example, (You have reached the Doe residence. To leave a message for John, press 1. To leave a message for Jane, press 2.)
  7. Press 2 to keep your greeting.

CHANGE AN EXISTING GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. When prompted to enter your mailbox ID, press * to administer the group greeting.
  3. Enter your password and then #.
  4. Press 4 to record your group greeting.
  5. Record your greeting. When finished recording, press #.
  6. Press 2 to keep your greeting.

RECORD YOUR SUB-MAILBOX GREETING

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 4 to record your greeting.
  5. Record your greeting and then press #.
  6. Press 2 to keep your greeting.

CHANGE YOUR SUB-MAILBOX PASSWORD

  1. Access your voice mailbox
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and then press #.
  5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES FROM YOUR SUB-MAILBOX

  1. Access your voice mailbox. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement (You have x new messages and x saved messages.)
  2. Press 1 to listen to new messages.
  3. Press 2 to listen to saved messages.

VOICE MAIL
Never worry about missing a call again. Callers can leave messages for you when you are on a call or away from your phone.

UNLIKE ANSWERING MACHINES:

  1. Voice mail handles multiple calls simultaneously.
  2. Works when the power is off.
  3. Allows you to check messages from any touch tone telephone.
  4. Out dial notification of messages to a pager or another number is available.
  5. Forwarding voice messages automatically to your email is available.

Call Forward Busy and Call Forward No Answer features are required for Voice Mail to work. Out dial notification is not available to numbers that are long distance from the serving exchange.

Enhanced Voicemail Features:

Sub-mailboxes9
# of Messages36
Message Length (Minutes)4
Total Storage (Minutes)36
E-Mail DeliveryYes
Pager/Phone NotifyYes
Call ReturnYes
Transfer to Another #Yes
Report Last Date ListenedYes
New Message Saved (Days)30
Saved Messages Retained (Days)30

ACCESS YOUR VOICEMAIL

  1. Dial 336-879-MAIL(6245) or 336-622-MAIL(6245).
  2. If prompted, enter your PIN and then #.

FROM A DIFFERENT PHONE

  1. Dial 336-879-MAIL or 336-622-MAIL.
  2. Enter in 10-digit telephone number, enter your PIN.

HOW TO RECORD YOUR GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. Listen to the recording explaining that you must record a group greeting.
  3. Wait until the end of the recording, then press * to administer the group greeting.
  4. Enter your password and then #.
  5. Press 4 to record your group greeting.
  6. Record your greeting. When finished recording, press #. For example, (You have reached the Doe residence. To leave a message for John, press 1. To leave a message for Jane, press 2.)
  7. Press 2 to keep your greeting.

CHANGE AN EXISTING GROUP GREETING

  1. Dial 336-879-MAIL, 336-857-MAIL(6245), or 336-622-MAIL(6245).
  2. When prompted to enter your mailbox ID, press * to administer the group greeting.
  3. Enter your password and then #.
  4. Press 4 to record your group greeting.
  5. Record your greeting. When finished recording, press #.
  6. Press 2 to keep your greeting.

RECORD YOUR SUB-MAILBOX GREETING

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 4 to record your greeting.
  5. Record your greeting and then press #.
  6. Press 2 to keep your greeting.

CHANGE YOUR SUB-MAILBOX PASSWORD

  1. Access your voice mailbox
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and then press #.
  5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES FROM YOUR SUB-MAILBOX

  1. Access your voice mailbox. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement (You have x new messages and x saved messages.)
  2. Press 1 to listen to new messages.
  3. Press 2 to listen to saved messages.

  • I’m also impressed with Randolph Communication’s customer service. I’ve never had to wait more than a few minutes to speak to a representative, and they’ve always been helpful and knowledgeable. Nobody even comes close in this regard. There are no words to describe how happy I am with Randolph Communication. It’s the best internet service I’ve ever had, and now my biggest wish is that everyone in Chatham County could have this as an option so they don’t have to deal with anyone else.

    Mike Peluso -Instructor – Central Carolina Community College

  • After 22 years of tolerating diminishing service quality from Brightspeed and it’s most recent predecessor, Centurylink, we have finally gotten static free telephone and high speed internet from Randolph Communications. We were pleased when we saw the contractors installing the fiber optic cable, but we had no idea how good the service would be! From our first call to sign up as customers, we knew times had changed; our call was answered on the fourth ring, and a REAL LIVE HUMAN BEING, who spoke English, took our call. I am not kidding you, I know it’s hard to believe in this day and time, but we were NOT put on hold and forced to listen to mind numbing music for 30 minutes with interrupted announcements that our call was very important and would be answered by the next available operator. We talked to real people and set up our service in minutes. The next surprise was when it came time for the service to installed. The TECHNICIANS CAME ON THE DAY THEY WERE SUPPOSED TO, and THEY WERE ON TIME! They were courteous, well groomed, gentlemen who went out of their way to get our service installed just the way it would serve us best. They did not track dirt into the house, they closed doors behind themselves, cleaned up shavings off the floor and turned off lights when they were finished. As a final note, the cost for static-free phone service, and internet that is 10 times faster is less than we were paying before. In addition, all the wiring is buried, so service will not fail after every thunderstorm. I know that everyone reading this will think it is a work of fiction, but all you need to do to validate it is to call them. If you are not in their service area, perhaps you should move.

    Jim Dalton

  • Randolph Communications has the best service for internet, fast and reliable. I always hear horror stories of other companies and I’m always just always thankful I have them! They are always very nice and helpful when you call in. ❤️ Congratulations on 70 years!

    Tiffany Luck

  • Randolph communications is the best around! So thankful for their service. Always friendly and solve problems quickly!

    Leslie Brewer LaPlume

  • Great internet

    Kathy Surratt Hall

  • Incredibly reliable service. I love that you actually get somebody local if you have to call for any reason. Lightning knocked out our service twice and both times we were up and running in a few hours, one of those days being a Sunday. Always top notch service from customer service to the technicians.

    RJ

  • Randolph Communication provides us with exceptional customer service anytime it is needed and excellent internet service! From the days of RTMC landline phones to fast and reliable internet now – Randolph Communication continues to provide local service satisfaction!

    Tara Lawson Burgess

  • We have had Randolph Communications since 1995 , great reliable service! Thank you for looking after your customers!!

    Sharon Vest Lambert

  • Randolph communication is the best they are quick when you call them

    Tammy Moore

  • My family has had Randolph Communications as long as I can remember. We have always had great service and they are quick to fix any issues that may arise.

    Stephanie Reeder Spencer

  • We have been with Randolph Communications for 28 years and have always received great and friendly service both from the folks in the office and the technicians who have come out to our home. Thank you for all you do.

    Laura Needham Roberts

  • Randolph Communication is great and ready to help when needed. And the staff at the office are friendly and know how to help when there is a problem. Thank you!!

    Wanda Brady

  • Y’all are amazing! Great staff! Super helpful if I have questions but I have had your service for going on 12 years now and haven’t had any issues! Fast fiber! Can’t wait to sign up for your services at my work place when you come down Zoo Parkway! We are ready! Thanks again for being the best in the area and anywhere as far as I’m concerned!!

    Maria Lassiter

  • We are so thankful for Randolph Communications! They are so easy to work with and willing to go above and beyond to assist with any problem we have ever had (which we have never had many problems). We have heard so many horror stories from friends with other internet providers and we are incredibly thankful for the service we receive!

    Megan Wright

  • Randolph Communication has always given us great service and quick assistance when it was needed!

    Paula Kiser Faulkner

  • We have been with Randolph Communications for 51 years!!! We actually have two accounts.. one for our house and one for our farm… Thanks for the great service. We depend on you!!

    Pat Kiser

  • Love Randolph Communications!

    Nickie Williamson Teal

  • Randolph Communications has provided us with the fastest internet and has the most personable service of any company. When I have called to get help with my elderly mother’s phones or internet, we have been treated with top notch service. They are there for us, not how much money they can make off of us.

    Holly Cox Dunn

  • We have been with Randolph Communications for over 46 years and have never had a problem that they weren’t quick to fix.

    Tami Kiser Reeder

  • We moved to Asheboro about 27 years ago, have been with Randolph for a lot of that time. In 2006 we moved to a home out of their district. We were with a different provider who was nothing but headache and trouble. In 2021 we moved again and we were extremely happy that the home we chose was back in their district. They are always quick and willing to help until a problem is resolved. All workers are polite and considerate! The best in Randolph County!

    Jo White

  • I really like Randolph communications. You’re the best

    Phyllis Hill Leiber

  • We have always had Randolph Telephone since I was a young girl. Being that half our family lived in another state it let us be able to communicate with them since we couldn’t go visit them as often as would like to.

    Penny Chriscoe

  • We have had Randolph communications for as long as I can remember. You have the quickest response time; you walk me through every step of the way when I have an issue at home and are quick to send someone out when needed. Your staff are always so kind and the workers who come out always so nice and respectful! We are so grateful for Randolph Communications and all you do for our rural community

    Kathryn Auman Gillispie

  • We have been with Randolph Communications since 1993. They have been with us through every move with only changing our number once. Our home was one of the first homes with fiber optic cable in 2007. RC has been quick to reply and troubleshoot any issues. Their teams are knowledgeable, courteous and professional! Thanks for all you do to make working from home go smoothly!!!

    Stacey Armstrong Ferguson

  • WE LOVE IT!!!! We are getting the fastest internet speeds ever and our phone service no longer has a “hum” on the line when we talk to people!!! IT’S AMAZING!!!  My husband Roderick was so impressed with the Tech that came out last Thursday to install the service and port our phone service away from Brightspeed. We are so excited to be new customers with you all!!! Thank you so much for this opportunity…It’s been a long time coming for us and it is so worth it!!!!

    Katherine and Roderick Parker

  • The technician was very professional and friendly. He did a wonderful job.

    Barbara Brady

  • The technician’s did an excellent job.

    Melissa Cooper

  • Couldn’t be happier with our fiber. Incredibly reliable service. I love that you actually get somebody local if you have to call for any reason. Lightning knocked out our service twice and both times we were up and running in a few hours, one of those days being a Sunday. Always top notch service from customer service to the technicians.

    RJ