Service Call Policy Update | 4.1.20
To our RC customers:
At Randolph Communications the only thing greater than our commitment to customer service is our commitment to the safety and well-being of our employees, customers and community at large. Based on guidance from the Centers for Disease Control, the National Institutes of Health and other agencies, we have developed a simple set of questions to guide how we interact with customers in their homes.
Before any employee will be dispatched to a customer’s home for a service call, we will ask the customer a series of questions to determine the risk of exposure to our employee. If our team believes that any risk exists, the service call will be rescheduled if possible. If the service call is an emergency, special precautions must be taken by our employees and our customers before a visit can be made.
Our employees will use their best judgment before scheduling a service call and after arriving at a customer’s home to determine the best approach for protecting everyone involved. Again, we are committed to the safety and well-being of our members, employees and community at large, and this policy is in keeping with that commitment.
We continue to monitor updates from federal, state and local officials regarding the COVID-19 outbreak, and we may make adjustments to this screening policy as appropriate. Thank you for helping us keep our community safe!
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