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Capital Credits
What is a capital credit?
How are they assigned?
Who receives them?
Will my check expire?
What happens if I move?
How do I claim past capital credits?
What Is a Capital Credit?
Randolph Telephone Membership Corporation is a non-profit membership corporation. This means the money received from members for services should be just enough to meet expenses. In practice we operate the business to make a profit so we can be sure to have enough money to cover all expenses, including investment in new infrastructure to bring you the most advanced services. To preserve our nonprofit status, we must return this profit to our members. Members are those customers who live in our cooperative service area, have landline phone service with us and have paid a membership fee.
How Are Capital Credits Assigned?
When the books are closed at the end of the year, the exact amount of profit is determined. This amount is credited to our members based on the amount of business each member did with Randolph Telephone.
Who Receives Capital Credit Checks?
Members who had telephone service with us within the last 10 years are eligible for a refund.
Check Expiration:
Capital Credit checks will expire in 90 days. Please cash them promptly.
When You Move:
Capital Credit checks are mailed to the last known address. Please stay in touch if you move, so you can be assured of receiving your checks in years to come. To report a change of address, contact any consultant in Randolph Telephone’s customer care center. Capital Credit refund checks that are not cashed are retained for three years and can be claimed at any time upon furnishing proper identification and paying a re-issue fee.
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Former Members – Capital Credits
When a former member or a person claiming to be former member calls the Company to request account information for capital credits owed, the former member must do the following:
a. The customer must complete the approved claim form, have it notarized and mail it to 3733 Old Cox Road, Asheboro, NC 27205
b. Include copies of at least one proof of social security number and proof of address from the following lists:
List of documents used as proof of SOCIAL SECURITY NUMBER:
COPY OF: any legal document showing your social security number such as:
• Social security card
• W-2 form
• Income tax form
• Insurance card
• Pay stub
• Bank statement
• Certificate of deposit
COPY OF: any legal document showing name and specific address such as:
• Drivers license
• Employment application or documents from personal file
• W-2 form
• Income tax form
• Letter
• Page out of phone book or church/club directory
• Pay stub
• City/County tax bill
• Title to car, truck, boat, mobile home etc
• Bank statement or bank book
• Privilege license certificate
• Blank or canceled check, deposit slip
• Marriage/death certificates, divorce decree
• Utility, medical, legal, insurance bill etc
• Deed, Deed of Trust, closing documents on property bought/sold
• Church records
• Credit Report
• School records/transcripts
• Power of Attorney papers
• Last Will and Testament
• Trust Agreements
• Envelope addressed to claimant with US postmark
• Letter from 911 office verifying new & old address
• Motor vehicles driving record or registration
• Letter from US Post Office on official letterhead with signature of Postmaster and official seal affixed
• Call DMV at 919 861-3807 to request copy of your Driver Address History
• Military records (check with Veterans Affairs Division)
• Birth certificate of child born while at that address
c. Proof of address must show the address of the customer when they had service with Randolph Telephone.
Once all information is received, the claim will be processed. The Company will not disclose any information to persons over the telephone other than to direct them to the company website to access the form or by offering to send the form via U.S. Mail.
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