Support

Internet

HOW CAN I CHECK THE SPEED OF MY BROADBAND CONNECTION?

If you have a modem, unplug the ethernet cord from the router and connect it directly into your computer. If you do not have a modem and only use a router, locate the ethernet cord and disconnect it from the router and connect it directly to your computer to accurately measure speed arriving at your location.

WHAT IS FIBER TO THE HOME?

Fiber To The Home (FTTH) is a state-of-the-art fiber optic infrastructure that brings fiber optic service all the way to the home. It is the most current technology that is “future proof”, capable of delivering ultra-fast Internet connections, plus home telephone and TV service.

WHATS BETTER … FIBER OPTIC VS. COPPER?

Copper’s capacity is far less than that of fiber. Copper can support high bandwidth for only a few hundred yards. The longer a signal travels on copper, the lower the bandwidth.

Optical fiber is unique in that it can carry high bandwidth signals over enormous distances. Fiber is also better able to support upstream bandwidth – that is from a user to the network.

WHY DO I NEED FIBER?

Customers are constantly needing and demanding higher amounts of bandwidth in their homes and businesses. This fiber investment prepares us all for what’s to come in the future.

FIBER INSTALLATION PROCESS

  1. Customer Care creates the order and submits to the Plant Department.
  2. The planning process begins. We start staking where we will install fiber.
  3. A contractor will run a fiber drop underground to your home.
  4. Technicians will splice one end of the fiber and connect it to the main cable at the road which will feed the light signal to the home.
  5. Technicians will mount boxes called ONT’s (Optical Network Terminals) on each home or business. ONT’s convert the pulse of light from fiber into electrical signals.
  6. An appointment is scheduled at your home/business to install an indoor battery backup unit. Our trained technicians will finish any additional work that is needed at this time. Once your order is complete, it's now time to enjoy your service(s).

EMAIL QUICK SETTINGS

EMAIL QUICK SETTINGS

Streaming 101

Streaming 101

Randolph Communications Fiber Internet is your source for watching your favorite movies and TV shows, live or whenever you want, without cable or satellite service.

What is Streaming?

Streaming is an easy way to save money while enjoying your favorite TV. "Streaming video" refers to watching movies and television shows across your internet connection, instead of the traditional TV subscription service. Through the use of an app such as HULU, YouTubeTV, or Sling TV, you can watch your favorite programming on your TV, tablet, laptop or other connected devices.

Pros

  • You can watch what you want, when you want. You can watch live tv or choose to watch it later, pause, rewind, start from the beginning, or binge watch the entire show from the very first episode.
  • You won't need to purchase a DVR to record your favorite TV shows. You can record from app.
  • You still get local networks through some apps.
  • You can setup profiles for different family members to optimize their viewing experiences and set parental controls for kids.
  • It's a more affordable alternative to cable and satellite.

Cons

  • New technology leads to a learning curve.
  • Most streaming services are organized by network and not channel numbers.
  • You must have a high speed broadband internet connection. Randolph Communications offers speeds up to 1Gig (1000Mbps).
  • If you don't have a smart TV, it's okay. But you will need a device to make streaming possible.
  • An account setup, with credit card will be required to activate most services.
  • YouTube TV
  • philo
  • sling
  • hulu
  • fubo tv
YouTube TV
philo
sling
hulu
fubotv

Streaming Services

There have never been so many television viewing possibilities, which is good news for consumers! With the right streaming service and streaming device you can enjoy a customized experience that's ideal for your viewing habits. Go to www.suppose.tv to search and compare video services. It is based on your preferences. Suppose shows detailed information about your video service options so you can make the best choice for you and your family.

RTMC

This chart compares popular streaming services. Please note, Randolph Communications has no affiliation with any of these service providers and does not recommend which provider you should choose. There is no substitute for conducting your own research to select a service and device that best meets the needs of you and your family.


Streaming Devices

Once you choose your streaming service, you need a way to connect that service to your television over the internet. If you have a smart TV, you will want to choose a streaming platform that your TV supports. If you want to stream on a standard TV you will need to purchase a device. Streaming devices like Roku, Apple TV, Amazon Fire stick make it possible. Smart TV's have built in capabilities without the need for an additional streaming device.

For best performance use ethernet or wired internet connection, with your device. WI-FI may work but a Ethernet will be more reliable. It isn't affected by walls, distance or other interference.

Devices like Roku Ultra, Apple TV and most smart TV's have an Ethernet port built in to it. While these devices cost more up front, they will give you the best streaming experience. inexpensive devices like the streaming sticks that plug directly into your TV typically don't come with Ethernet equipment and will use a WI-FI connection to stream. When deciding on which streaming device to purchase look at the features and capabilities, some devices limit the resolution and quality of video.

Learn more about streaming

Streaming Live TV

Cutting the Cord

Streaming 101

PHILO TV

ROKU TV

HULU + LIVE TV

FAQ's


Why is RC Disconnecting TV service?

There are many factors driving our decision to discontinue MyTV , but the main reason is simply this: we were not able to make TV profitable.

  • National programming fees associated with carrying channels continue to rise. Content providers, who charge us for the channels we include in our packages, continue to increase their programming. This is especially true of the local networks, which charge us increasingly high rates to carry their channels – channels you can view with an antenna at no charge. This is a nationwide problem, which only the largest cable TV providers are positioned to tolerate due to their massive size and scale.
  • In order to remain in the IPTV industry there are continued maintenance and upgrades that need to occur at our video headend in order to stay up to date. Those fees are very costly.

With TV rates increasing each year, the nationwide trend we are seeing is more video subscribers increasing their broadband package and turning to less expensive steaming options.

Is Randolph Communications closing?

Absolutely not. Randolph Communications is not going anywhere. We are, and always will be, your local communications provider.

Will I lose any additional service?

We still offer all of the same quality services that you can enjoy like phone, high-speed internet, wireless, home security, computer, and networking services, website design and web hosting and more.

Will my other services go up?

Your bill will decrease by dropping MyTV. Your other services will not have a price increase.

When will myTV be canceled?

RC will end our MyTV offering on November 30, 2020 at 11:59 p.m.

What will I do with my old MYTV Equipment?

Once MyTV is officially cancelled, the equipment will no longer be useful. You may drop off your MyTV equipment at our business office for recycling. Our Asheboro office is open M-F 8 a.m. to 6 p.m. Our Liberty office is open M-F 8:30 a.m. to 5:00 p.m., closed from 1:30-2:00.

Will I need different equipment to stream?

Yes. To stream video on your TV, you will need a smart TV or a streaming device to add to your existing TV. Fortunately, you don’t have to wait on the professionals to install your new device. The installation process is generally simplified so that you or a tech-savvy family member can handle the installation and setup. A Roku or Amazon Firestick device is recommended.

Will I need to increase my internet speed to stream?

Possibly. A typical streaming option requires at least 10Mbps (per device, per stream) for optimum viewing. The more the speed, the better your viewing experience. Keep in mind, the more gadgets you have connected while streaming can interfere and cause buffering if you don’t have enough bandwidth. With Randolph Communication’s new speeds set at a minimum of 50Mbps, you would have plenty of bandwidth for any streaming option you choose.

Voice

WHY DO I NEED A LANDLINE

Basic home phones, non-cordless phones, will operate in the event of a power outage. Because your line is tied to a specific address, calling 911 means the police or fire department will know your exact location, even if you can't answer the operator or leave the phone off the hook. Cellphone GPS technology is getting better, but emergency services still have to try and pinpoint your phone within ten to one hundred feet. If your services are on fiber, then your battery back-up will provide up to eight hours, but not guaranteed. Additional battery back-ups can be purchased to increase usage time.

I HAVE STATIC ON THE LINE

Through the process of elimination, you can find the source of your trouble. Try disconnecting your telephone and related equipment (answering machines, computer modems, fax machines, fire alarms, etc.) one at a time from the telephone jack only. Check for noise on a different set after unplugging each set. If noise stops, the problem is most likely associated with the last piece of telephone equipment you have unplugged. Removing it from the line until it is repaired or replaced will remove your noise or static problem.

I HAVE NO DIAL TONE

The problem may be in the telephone line outside your home or business. If you can locate your Network Interface Device (NID) and can access the test jack, connect a working telephone set to it. If you connect a telephone to the NID and hear dial tone, the problem is most likely associated with your telephone sets, jacks, equipment, and or inside wiring (follow steps outlined above for "Noise or static on the line.") If you can hear dial tone, the problem is most likely associated telephone line outside your home or business. In that case call us at 611 or 879-5681.

DIAL TONE ON SOME PHONES BUT NOT ALL

Chances are the service outage you are experiencing is due to telephone-related equipment failure in your home or business. Disconnect the non-working equipment and reconnect it to a telephone jack that has a working telephone, if still no dial tone, the problem is in the telephone set. If you get dial tone, the problem is most likely associated with the inside wire or jack.

I CAN'T RECEIVE CALLS EVEN THOUGH I HAVE A DIAL TONE

It is possible that Call Forwarding has been activated on your telephone. Try dialing *73 to disable this feature.

Wireless

CAN I KEEP MY CURRENT CELL PHONE NUMBER

Yes, Randolph Wireless will gladly allow you to keep your current cell phone number. Just bring in your present cellular phone bill, and we will take the steps to port your number.

WHAT IS THE COVERAGE OF RANDOLPH WIRELESS

Randolph Wireless has nationwide coverage where there is a CDMA wireless network

WHAT IS THE COVERAGE OF RANDOLPH WIRELESS

CAN I MAKE INTERNATIONAL CALLS?

Yes, please call a Customer Care Consultant to add International calling to your account.

Note: Once International calling is added you may incur additional roaming charges while in states. It is recommended that you add International calling right before you leave to go out of the country. Once you return you must call the office to remove the International calling. We are not liable for any roaming charges that you might incur.

HOW DO I SETUP MY EMAIL

How to Videos:

ANDROID

APPLE

HOW TO SETUP AN APPLE ID/GMAIL ACCOUNT

How to Videos:

ANDROID

APPLE

HOW TO BACKUP MY IPHONE

How to Videos:

APPLE

HOW TO DOWNLOAD APP

How to Videos:

ANDROID

APPLE

Billing

UNDERSTANDING MY BILL

The FCC has issued a number of requirements and standards that local telephone companies must follow when billing customers. These requirements are commonly referred to as "Truth in Billing" (TIB). The FCC ordered these changes to help consumers better understand how they are billed for various services and to combat the increased incidence of slamming, cramming, and other telephone fraud abuse.

In summary, the TIB rules require the following:

  • The name of the service provider associated with each charge must be clearly identified on your bill.
  • When two or more service providers appear on the same bill, the charges must be separated by specific company.
  • Telephone bills must include clear and conspicuous notification of any new service providers.
  • The charges listed must be accompanied by a brief, clear, non-misleading, plain-language description of the services rendered. Furthermore, when a bill contains charges for basic local service, in addition to other charges, the bill must distinguish between charges for which non-payment will result in the disconnection of local service ("deniable" charges) and those for which non-payment will not result in the disconnection of local service ("non- deniable" charges).
  • The bill must include clear and conspicuous disclosure of inquiry contacts.
  • Your first bill may be prorated depending on your date of signing up for service.

WHY IS MY FIRST BILL HIGHER?

Your monthly recurring charges are billed one month in advance, so your first bill includes a charge for your next month's plan. If your service starts in the middle of your bill cycle, your first bill will show prorated charges for the number of days from the start of your service to the beginning of your first full bill cycle. Install fees will also be included on your first bill.

Remote Support

TeamViewer Download

Download the TeamViewer Application to start a remote support link with our team.

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