Understanding Your Bill
The FCC has issued a number of requirements and standards that local telephone companies must follow when billing customers. These requirements are commonly referred to as "Truth in Billing" (TIB). The FCC ordered these changes to help consumers better understand how they are billed for various services and to combat the increased incidence of slamming, cramming, and other telephone fraud abuse.
In summary, the TIB rules require the following:
- The name of the service provider associated with each charge must be clearly identified on your bill.
- When two or more service providers appear on the same bill, the charges must be separated by specific company.
- Telephone bills must include clear and conspicuous notification of any new service providers.
- The charges listed must be accompanied by a brief, clear, non-misleading, plain-language description of the services rendered. Furthermore, when a bill contains charges for basic local service, in addition to other charges, the bill must distinguish between charges for which non-payment will result in the disconnection of local service ("deniable" charges) and those for which non-payment will not result in the disconnection of local service ("non- deniable" charges).
- The bill must include clear and conspicuous disclosure of inquiry contacts.
- Your first bill may be prorated depending on your date of signing up for service.
For more information, please call our Customer Care Center at 336-879-5684, or e-mail us at firstname.lastname@example.org.