Internet Only Plans
(Download/Upload)
Price/Month
Get the latest high-speed internet
Benefits
- No Data Caps.
- No Shared Connections.
- 24/7 Local Technical Support.
- WIFI - Connect multiple computers to a single internet connection.
- 5 FREE E-mail Accounts (10 GB each) Additional e-mail accounts are $2 each.
Ultimate
300MBPS/300MBPS
$77.95
- Great for streaming Netflix, video or downloading large files.
- On-line gamers will appreciate this speed as long as there aren’t other devices using the Internet at the same time.
Extreme
600MBPS/600MBPS
$97.95
Best for households that use tablets, smartphones, music players and laptops to stream music or video, play on-line games or video chat. Small home businesses that need to download medium to large files will appreciate this option.
Supersonic
1GIG/1GIG
$137.95
- Best for multiple gamers or Smart TV viewers can stream content at the same time. Adding more devices to your network is no problem, especially if your working from home.
Internet & Voice Bundles
(Download/Upload)
Price/Month
Copper Legacy
up to 10mbps/1Mbps
$69.95
Copper Legacy High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
- Voicemail
- Caller-ID
- Call Wait ID
- Anonymous Call Rejection
- Call Return(*69)
- Repeat Dialing
- 3-Way Calling
- Call Forwarding
- Wire Maintenance
Ultimate
300MBPS/300MBPS
$82.95
Ultimate High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
- Voicemail
- Caller-ID
- Call Wait ID
- Anonymous Call Rejection
- Call Return(*69)
- Repeat Dialing
- 3-Way Calling
- Call Forwarding
- Wire Maintenance
Extreme
600MBPS/600MBPS
$102.95
Extreme High Speed Internet
Unlimited Local & Long Distance Calls
Unlimited Features:
- Voicemail
- Caller-ID
- Call Wait ID
- Anonymous Call Rejection
- Call Return(*69)
- Repeat Dialing
- 3-Way Calling
- Call Forwarding
- Wire Maintenance
Supersonic
1GIG/1GIG
$142.95
Supersonic High Speed Internet
Unlimited Local & Long Distance Voice
Unlimited Features:
- Voicemail
- Caller-ID
- Call Wait ID
- Anonymous Call Rejection
- Call Return(*69)
- Repeat Dialing
- 3-Way Calling
- Call Forwarding
- Wire Maintenance
Enhanced Services
Price/Month
MyHome Wi-Fi
Starting at $4.99
WI-FI is no longer an optional "EXTRA" for most homes and businesses. It has become a critical component of the connectivity. Just think about how many devices you are using in your home or business. Stop fighting with your wireless network and battling device connectivity. There are so many things that can interfere with your signal.
*Required with any Internet package.
Static IP
$7.50
Static IP address is an IP address that doesn't change. It is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one. One time fee for installation and setup is $110.
Wire Maintenance
Static IP address is an IP address that doesn't change. It is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one. One time fee for installation and setup is $110.
Plans
Price/Month
Phone
$2.95
Phone & Internet
$4.95
Internet only plans do not require a phone line. Internet only plans require Inside Wire Maintenance and MyHome WI-FI. MyHome WI-FI is required for all bundles. The unlimited plan is for voice calls terminating within the continental U.S. (excludes Hawaii & Alaska) only. Calls not included in the Unlimited packages will be billed at tariff rates. Installation does not include inside wiring or telephone jacks. Fiber does not keep your phone on when the power is out. A battery backup will supply power for a period of time. Additional battery back-ups are available for purchase. Additional base unit(8hr) is $110.94, Flex Battery(4hr) is $53.47/ea. Speeds listed are maximum attainable download and upload speeds and are best effort delivered through a wired connection to the customer premise. Actual speeds may vary depending upon a variety of factors, many of which are related to the environment at the customer premise and the customer owned devices connecting to the broadband service such as wireless, device capabilities, number of devices and interferences all impact internet speed connections. For best performance use a hardwired connection.
Getting Started with the CommandIQ App
Check network usage, create profiles, block certain content, and more! Click the Quick Start Guide button below to view the instructions on how to install your CommandIQ app. Below you will also find videos about different Command IQ experiences.
Want Faster Internet Speeds? Then you need fiber!
While many communications providers brag about utilizing "fiber" in their networks, unless they provide it all the way to the home, they do not compare. Randolph Communications is providing High Speed fiber optics all the way to your home with Fiber Connect. Fiber to the home (FTTH), or Randolph Fiber, is the delivery of a communications signal over fiber optics to a home or business. This fiber will replace the existing copper infrastructure such as telephone wires and coax cable. Fiber to the home is a method of providing higher bandwidth to consumers and businesses, which enables more robust video, Internet and voice services.
Connecting homes directly to fiber optic cable enables large improvements in the bandwidth that can be provided to consumers. Current fiber optic technology can provide two-way transmission speeds of up to 1000 megabits per second. Further, as cable router and internet providers are struggling to squeeze increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”
Benefits
- Faster Internet Speeds
- Ability to Stream TV With No Buffering
- Enhanced Voice Services
- Secure & Reliable Connection
- Increased Property Value
Stages of Fiber Installation
Our Fiber Story:
Randolph Communications Cooperative territory spans over seven counties, which means we serve 534.46 square miles of rural communities. Our goal has always been and continues to be providing the best customer service to our customers with the most advanced technology.
Some companies choose not to provide Fiber-to-the-Home (FTTH) to their customers. However, that is not the case at Randolph Communications. Your Cooperative believes in you having the best. Did you know that 16,007 addresses already have fiber by them at this time? We still have a ways to go so your patience is important.
To summarize our fiber plan, your Cooperative began constructing transport fiber in 1998. In 2011, we put the plow in high gear to really ramp up our FTTH efforts. To date, we have invested over $69 Million in our fiber plant. Will it take time to get to everyone? Yes. How soon will the Coop be 100% fiber fed? We are 94% complete. These remaining areas are completed using the following criteria: service issues, distance from a wire center (which impacts what speed you can get over copper) and if customers are willing to pay for additional advanced services. We know you need high-speed internet for your jobs, for your children’s school work, for medical needs, or even for entertainment purposes.
We are working very hard and are committed to having fiber throughout our territory. This is why our non-member areas like Spies, Chatham County, Sanford, Silk Hope and El Dorado are so important. The monthly revenues that come in from non-members support the fiber build within our Cooperative footprint. We would love to have 20 construction crews and be finished in two years, but that is not feasible.
Rural America deserves the same technological services that are available in metropolitan areas. Rural America cannot be left behind and your Coop is doing everything we can to bridge the digital divide in our areas.
FIBER OPTIC CABLE ADDITIONS: The chart below is based on the dollar amount that was spent on Fiber Optic Cable additions.
GET READY FOR THE ULTIMATE WI-FI EXPERIENCE WITH
WI-FI is no longer an optional "EXTRA" for most homes. It has become a critical component of the connectivity. Outdated wireless routers can lower your signal to drop or even slow down your connection speed. Just think about how many devices you are using in your home. Stop fighting with your wireless network and battling device connectivity.
Our new MyHome WI-FI Router will support higher internet speeds. It will give you better performance while using your many internet connected devices. You will get the best possible online experience on every device no matter where you are in your home.
Enjoy the benefits of MyHome Wi-Fi
Less WI-FI interferences:
WI-FI interferences can cause slower performance from your WI-FI network. Our routers are multi band to eliminate WI-FI interferences. 2.4GHz offers coverage at further distances. It should be used for low bandwidth activities like browsing the internet. 5GHz provides less coverage but it transmits data at faster speeds. It is best suited for high-bandwidth devices or activities like gaming and streaming TV.
Best for Gaming & Streaming:
These routers are built to handle higher bandwidths which are great for gaming and streaming.
Long Range Capability:
Do you have an outbuilding or a shop that would like WI-FI or a hardwired connection (or both), then as long as the power to outbuilding is fed from the home meter base we can plug in a Powerline Adapter and you will get access to your WI-FI connection.
Multiple Devices:
Our MyHome WI-FI can support multiple WI-FI devices at the same time.
*Required with all Internet packages. For best performance use a hardwired connection.
Gigaspire
CommandIQ App
TAKE CONTROL OF YOUR HOME WI-FI NETWORK FOR FREE
The CommandIQ® App allows you to manage the people, places and things that connect to your home Wi-Fi network if you have a Gigacenter or Gigaspire Router.
Click here to Learn More
CommandIQ App
Wireless Router
Powerline Adapter AP
Powerline Adapter
MyHome WiFi
MyHome WI-FI $4.99/mo*
MyHome WI-FI Plus $8.99/mo*
Purchase Price MyHome WIFI $221.20/ea
Purchase Price MyHome WIFI Plus $379.40/ea
Additional Access Point $98.00/ea
Power Line Adapter Only $60.20/ea
Purchase Price Gigaspire** $221.20/ea
Purchase Price Gigaspire Plus** $334.60/ea
Additional Mesh Unit $113.40/ea
*Based on structure of home MyHome WI-FI will cover up to 2000 sq ft. MyHome WI-FI Plus will cover 2000 sq. ft. and up. ** Gigaspires are for fiber only.
Protect Your Computer
with ProtectIQ
YOU HAVE THE LOCKS ON EVERY DOOR AND WINDOW. BUT NOT YOUR NETWORK?
When subscribed to Premium Wi-Fi and using the CommandIQ app, ProtectIQ proactively monitors network traffic coming into your home or business, automatically blocking anything that looks suspicious. This service runs 24/7 in the background blocking any unwanted sources of traffic, and giving you true peace of mind.
MALICIOUS WEBSITE PROTECTION
Monitor devices attempting to visit known websites that could be harmful to your home network and devices. ProtectIQ will automatically take action in the background by blocking all attempts to visit these websites and present you with a browser message indicating that the website is not available or that the connection was terminated.
ANTI-VIRUS AND ANTI-RANSOMWARE PACKET INSPECTION
ProtectIQ provides an active security monitoring service that uses a large database of known threats. By looking for the specific signatures of these threats in real time, ProtectIQ can terminate the transfer of data before a malicious payload is delivered to any vulnerable network devices. The database of threats is constantly growing as new threats emerge and the application’s database is kept up to date weekly in the cloud.
LOCK DOWN YOUR SMART HOME
Have smart devices around your home like an Amazon Alexa, Google Home or Ring security doorbell? ProtectIQ is the best way to ensure those devices are secure from hackers and online intruders at the source – your home Wi-Fi network.
SECURITY ALERTS
For each of its network security features, ProtectIQ sends notifications to you whenever a security issue is triggered. Alerts will include details about the device that was attacked, where the attack came from, and when the attack occurred.
Previous Email Scams To Be Aware Of:
Email provides us a convenient and powerful communications tool. Unfortunately, it also provides scammers and other malicious individuals an easy means for luring potential victims. The scams they attempt run from bogus business opportunities to phishing schemes using a combination of email and bogus web sites to trick victims into divulging sensitive information. To protect yourself from these scams, you should understand what they are, what they look like, how they work, and what you can do to avoid them.
Here are some previous scams:
- If you have received an email that looks like it comes from us and states "Hello User,Our record indicates that you recently made a request to shut down your email. And this request will be processed shortly. If this request was made accidentally and you have no knowledge of it, you are advised to cancel the request now by clicking Stop Account Shutdown." This is a SCAM.
- If you have received an email that looks like it comes from us and states "Your email account has almost exceeded its limit and that they may not be able to send or receive messages at any time from now on. It is asking them to “click” on the link and renew their account." This is a SCAM.
- Police Warn of New 'Line-Trapping Technology' Being Used to Scam People Over the Phone: A new piece of sophisticated technology is being used by fraudsters to scam unsuspecting people over the phone. Police said a woman in the York Region received a call earlier this month and was told by the scammers she had been a victim of identity theft. Police said the woman was directed to call police and confirm the information. The victim called authorities and believed she had spoken to an officer. Through the investigation it was revealed that the suspects used new line-trapping technology to remain connected to her phone line when she tried to call police. The technology used by the scammers reconnected her phone line to them instead of the authorities. Police said the woman lost a quantity of cash and the suspects obtained her personal information. Police are reminding citizens to be cautious with any calls or e-mails seeking personal information. "If a situation feels suspicious, trust your instincts," police said in a news release on Thursday. "If you wish to confirm a call you receive do so on a delayed time line. Evidence suggests that the line-trapping technology being utilized has a time limit of several minutes." Police said to call on another line if you are suspicious of being hacked.
- Phone Scam claiming to be paypal: If you receive a call from 786-408-1679 stating they are from paypal, it is a scam.
- COVID-19 Scams: Criminals are opportunists. They will often capitalize on major news events to create scams to take advantage of unsuspecting consumers. The ongoing coronavirus pandemic is a perfect example. The fear evoked by the coronavirus creates the perfect opportunity for criminals to prey upon individuals with phishing, social engineering scams and more.
- Phone scams: If you receive a call from 1-877-376-3470 claiming to be Amazon and asking you to log into your computer so they could issue them a refund on a package they could not ship.
To learn more, visit information provided by the World Health Organization and the U.S. Secret Service.
Email Scam:
- If you receive an email from RTMC with no subject line, saying "This email is to confirm our recent service change. To increase the level of security for our customers' email accounts, RTMC mail is implementing a new email password policy for protection. Please log in to HERE for an update. Upgrade will be effective when next you log in." This is a SCAM, DO NOT CLICK THE LINK.
- An email that appears as if it is coming from rtmc.net IT asking for your address {customer email address} confirm your ownership {date} & {time} and then to click link with your email address. This is a SCAM, DO NOT CLICK THE LINK.
- If you received an email from RTMC with the Subject Line: Past Invoice, saying "Attached please find the ACH transfer form. Please let me know if you have any questions. A printer friendly attachment is now included with each email. Click on the attachment to open or save the printer version of your report. Thank you, Billing." This is a SCAM.
- If you received an email from RTMC with the Subject Line: Your Product will expire soon, saying "Your Product(s) username@rtmc.net. Has been set to close on 12/22/2020. We're sorry to see you go. If you change your mind and want to keep using this products, just sign in between now and 12/22/2020 to reopen it. Log on to Maintenance portal to cancel request. Your Mailbox will be restored to it's normal functional settings." This is a SCAM, DO NOT CLICK THE LINK.
Affordable Connectivity Program
Randolph Communications has been notified by the Federal Communications Commission (FCC) that funding for the program is expected to run out by the end of April 2024, meaning April bills may be the last ACP credit issued.
As a result, the FCC began taking steps to wind down the program. During the wind down process, the FCC established February 7, 2024, as the last day that new ACP enrollments will stop. This includes any paperwork that must be submitted to our company to be enrolled.
If you are already enrolled in ACP and receiving the monthly internet discount before February 8, 2024, you will continue to receive your ACP benefit until ACP funds run out. After ACP ends, the $30 credit you are receiving towards your internet service will be removed and you will be responsible for any remaining charges on your internet service.
You can contact our Customer Care at 336-879-5684 if you have any questions, or you can reach out to the ACP Support Center at 877-384-2575, or visit https://www.fcc.gov/acp and https://affordableconnectivity.gov/ for more information.
Affordable Connectivity Program FAQ
What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.
Can more than one person in a household qualify?
The Affordable Connectivity Program is limited to one monthly service discount per household. A household defined as any individual or group of individuals who are living together at the same address and share income and expenses—roommates are a household, a family living together are a household.
Who receives the funds?
As the provider, Randolph Communications will receive the funds directly from Emergency Broadband Benefit program.
Can I apply for the ACP if I have a past due balance?
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. The ACP does not apply to the past due balance, it will cover $30 of the current month's bill.
Will eligibility be determined through the National Verifier?
Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier.
If I already receive Lifeline benefits will I automatically receive the ACP?
Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
Can I sign up for the ACP if I am already a customer or if I was a customer in the past?
Yes. The benefit is available to eligible new, prior, or existing RC customers. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
Can I receive both the Lifeline discount and the ACP discount?
Yes. Eligible customers can receive both the Lifeline discount and the ACP discount. Eligible customers can combine both the Lifeline and ACP benefits to the same qualifying service or separately to a Lifeline service and an ACP service. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
Can I collect a credit that is more than my current service cost?
No. The ACP credit can be up to $30 per month; but, it cannot be more than the price of the broadband plan. No. You must opt-in with RC or request enrollment in the ACP program with RC and choose an eligible service plan.
May not be available in all areas.
Managed Wi-Fi
If your home has areas where you experience a poor WI-FI connection or no connection at all, the problem isn't with your internet service, it is your WI-FI network.
Our Managed WI-FI service is your answer to the challenges of connections in farms, retail store, office buildings, restaurants, and more. We will provide you with optimum connectivity and reliability throughout any business space. For as low as $8.99/month you get:
- High Quality Router
- Readings of WI-FI signal strength before and after router installation.
- Convenient remote support to assist with any trouble resolution.
Managed Wi-Fi Services
Access Per Unit $4.99/mo
Account Management $4.99/mo*
Purchase Price $143.99/ea*
Installation $90.00/hr
Minimum 2-year commitment required. Service continues on a month-to-month basis after initial term. Large homes and other situations may require additional access points. *One account management is required per home or business.
Benefits of Managed Wi-Fi
Predictable Wireless Performance
By allowing us to manage your network we can troubleshoot more efficiently, quickly manage system traffic and map out networks.
Worry Free Installation:
Our Technicians will install and optimize your wireless network, ensuring that your router and access points are placed in an area which will give you the most effective connection to your wireless devices.
Ease Of Deployment And Scalability:
Access points are easy to install and can be placed through out your home or business.
Cloud Based Management:
Your wireless network is at our fingertips with our cloud based management portal. This gives our technicians real-time data on your router, access points and connected devices.
Local Service And Support:
Get help when you need it with our 24/7 technical support.
Extended Range And Coverage:
This flexible infrastructure can grow as the needs of your family or business grows. Need additional coverage? No problem. We can easily add additional WI-FI Access Points for a low monthly fee.
The technician's did an excellent job.
Melissa Cooper
The technician was very professional and friendly. He did a wonderful job.
Barbara Brady