Message Board

COVID-19 Phase 1 Update  | 5.13.20

To our RC customers,

 

Since the outbreak of COVID-19, our priority has been the safety of our customers, employees and their families. As we begin moving into Phase 1 of the Governor’s orders, we will do so thoughtfully and responsibly.

 

Therefore, beginning May 18, we will re-open our business office in Asheboro under the following guidelines:

 

  • Business Office Update. During Phase 1, in-office services will be for customers who are having computer issues and need to drop off/pick up their computer, and for customers having cell phone issues. We will continue to pick up/drop off routers on the table outside. Please call 336-879-5684 or email csrep@rtmc.coop to schedule pick up. Lobby hours are from 9AM to 5PM.
  • Payments Only. We ask that you still utilize the drive-thru if customers are only making a payment. Customers can also make payments, make changes to your services or apply for service remotely by visiting www.rtmc.net. Drive thru hours are from 8AM to 6PM.
  • Face Coverings. We ask that you wear a face covering if you are entering our business office.
  • Social Distancing. Only two customers will be allowed into the lobby at one time. Others will wait outside at a safe 6-foot distance.
  • Sanitizing. Your safety is our priority. We will be sanitizing our office after each customer visit.
  • Keeping America Connected. Randolph Communications’ FCC Pledge to keep America Connected has been extended until June 30th. Click here to learn more. To make payment arrangements to avoid getting behind, call 336-879-5684.

 

Please know that all of us at Randolph Communications are committed to meeting your needs and the needs of our community.  We are here for you now and always.

 

 

 

 

 

 

 

 

 

Asheboro:

317 East Dixie Drive

Locations

Liberty:

211 West Swannanoa Avenue

Hours:

Headquarters: M-F 8am-6pm

Liberty: M-F 8:30am-5pm (Closed from 1:30-2pm)

Contact:

336.879.5684

336.622.7900

Fax: 336.879.2100

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