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Capital Credits

The Cooperative shall at all times be operated on a cooperative nonprofit basis for the mutual benefit of its members. No interest or dividends shall be paid or payable by the Cooperative on any capital furnished by its members.

In the furnishing of telecommunications, information, and other services, the Cooperatives operations shall be so conducted that all members will through their patronage, furnish capital for the Cooperative. In order to induce patronage and to insure that the Cooperative will be operated on a nonprofit basis, the Cooperative is obligated to account on a patronage basis to all its members for all amounts billed from the furnishing of telecommunications, information, and other services in excess of operating costs and expenses properly chargeable against the furnishing of such services. All such amounts in excess of operating costs and expenses at the moment of receipt by the Cooperative are received with the understanding that they are furnished by the member as capital.

The Cooperative is obligated to pay by credits to a capital account for each member all such amounts in excess of operating costs and expense. The books and records of the Cooperative shall be set up and kept in such a manner that at the end of each fiscal year the amount of capital, if any, so furnished by each member is clearly reflected and credited in an appropriate record to the the capital account of each member.

Who Receives Capital Credit Checks?

Members who are active at the time of the retirement of each year and those who had service during the other years paid with the current retirement.

Check Expiration:

Capital Credit checks will expire in 90 days. Please cash them promptly.

When You Move:

Capital Credit checks are mailed to the last known address. Please stay in touch if you move, so you can be assured of receiving your checks in years to come. To report a change of address, contact Customer Care Center. Capital Credit refund checks that are not cashed are retained for three years and can be claimed at any time upon furnishing proper identification and paying a re-issue fee.

Former Members - Capital Credits

To request account information for capital credits owed, a member or former member must do the following:

a. The customer must complete the approved claim form, have it notarized and mail it to 317 East Dixie Drive, Asheboro, NC 27203

b. Include copies of at least one proof of social security number and proof of address from the following lists:

List of documents used as proof of SOCIAL SECURITY NUMBER:

COPY OF: any legal document showing your social security number such as:

  • Social security card
  • W-2 form
  • Income tax form
  • Insurance card
  • Pay stub
  • Bank statement
  • Certificate of deposit

COPY OF: any legal document showing name and specific address such as:

  • Drivers license
  • Employment application or documents from personal file
  • W-2 form
  • Income tax form
  • Letter
  • Page out of phone book or church/club directory
  • Pay stub
  • City/County tax bill
  • Title to car, truck, boat, mobile home etc
  • Bank statement or bank book
  • Privilege license certificate
  • Blank or canceled check, deposit slip
  • Marriage/death certificates, divorce decree
  • Utility, medical, legal, insurance bill etc
  • Deed, Deed of Trust, closing documents on property bought/sold
  • Church records
  • Credit Report
  • School records/transcripts
  • Power of Attorney papers
  • Last Will and Testament
  • Trust Agreements
  • Envelope addressed to claimant with US postmark
  • Letter from 911 office verifying new & old address
  • Motor vehicles driving record or registration
  • Letter from US Post Office on official letterhead with signature of Postmaster and official seal affixed
  • Call DMV at 919-715-7000 to request copy of your Driver Address History
  • Military records (check with Veterans Affairs Division)
  • Birth certificate of your child born while at that address

c. Proof of address must show the address of the customer when they had service with Randolph Commuications.

Once all information is received, the claim will be processed. RTMC will not disclose any information to persons over the telephone other than to direct them to the company website to access the form or by offering to send the form via U.S. Mail.

For more information, please call our Customer Care Center at 336-879-5684, or e-mail us at csrep@rtmc.coop.

© 2017 Randolph Communications. All rights reserved.
317 East Dixie Drive Asheboro, NC 27203 Phone: (336) 879-5684 or (336) 622-7900
Email: csrep@rtmc.coop