TRACE
(CUSTOMER ORIGINATED)

When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company. Per use charges will result when using this feature. The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call. HOW TO ORIGINATE A TRACE When you get a nuisance call, press and quickly release the “switch hook.” Listen for a special dial tone. If you have already hung up, just lift the handset again and listen for a normal dial tone. Press *57 (On a rotary phone, dial 1157). After you dial *57, you’ll hear an announcement that the call can be traced. Follow the voice instructions and enter the additional code. Listen for a confirmation announcement that the last call has been traced. Hang up. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities upon receipt of a subpoena. You must contact the Business Office within two business days providing the date and time of the trace. Notes: For each successful trace, there is a charge. You must contact law enforcement to pursue this Call Trace request.